Head of Front of House

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What you’ll do
We are actively seeking a dynamic Head of Front of House to join Volvo Cars and play a crucial role in overseeing Employee Hospitality, Employee Connect, and Facility Management. This leadership position goes beyond managing day-to-day operations — it requires an individual with a knack for inspiration, capable of injecting innovative ideas and insights from the hospitality industry to elevate the working experience for our teams.

Key Responsibilities

Employee Hospitality: Co create the Employee Hospitality team to create an inclusive and welcoming workplace environment. Introduce cutting-edge concepts in Food & Beverage, Lobby design, and On-site events. Conduct benchmarking against industry standards to bring fresh and inspirational ideas to the teams.

Employee Connect: Collaborate closely with the Employee Connect team to ensure the delivery of excellent call center and onboarding services. Foster a culture of continuous improvement by drawing inspiration from industry best practices.

Facility Management: Inspire the Facility Management team to deliver impeccable customer interface and execute moves and renovations seamlessly. Infuse insights from the hospitality industry to enhance soft services and create an efficient and employee-friendly workplace.

How you will contribute
Lead the Service Department in a transformative journey, making Volvo Cars' workplace a hub of inspiration and positivity. Implement innovative ideas sourced from the hospitality industry to elevate the overall workplace experience. Encourage collaboration and knowledge-sharing to enhance creativity and foster growth. Track and analyze performance metrics to ensure exceptional service quality and stakeholder satisfaction.

What you’ll bring
You will champion curiosity as a catalyst for exceptional service by fostering a workplace culture where great listening and understanding become pivotal. Inspire a team that actively seeks to understand the needs and perspectives of others, recognizing that curiosity is the key to delivering unparalleled service.

Requirements
•    Hold a Bachelor’s degree in Business Administration, Facility Management, Hospitality, or a related field
•    Bring a minimum of 10 years of managerial experience overseeing service departments
•    Possess a background in the hospitality industry and service/facilities management
•    Proven experience in customer interface development
•    Insights in budget and people plan
•    Data driven mindset 

Seize this distinctive opportunity to apply your skills within a global organization to develop an area committed to excellence.

Want to know more?
Does this sound like your next role? Kindly send your application in English via the link at the end of this ad no later than the 17th of December, please note that selection will be running continuously. Due to GDPR we cannot accept applications through E-mail.
For questions regarding the recruitment process, please contact senior recruiter Maria Nilzon maria.nilzon@volvocars.com
Welcome with your application!

Volvo Cars - Driving change together
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations so you can reach your full potential.

For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.

By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.