Head of FSO (648582)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity
We are now looking for a Head of Global Field Service Operations to join our team!
Are you interested to define and develop the Field Services business and delivery strategy for Managed Services contracts? Do you want to support and drive the Market Areas to ensure effective implementation of the global standard operating model for Field services?
In Network Managed Services we are leading network operations and field services for the future of networks. Through our entire business we handle networks that cover over 1 billion subscriptions, over 1 million nodes and with 95% SLA fulfillment.
Field Service Operations (FSO) runs in 78 countries with over 10 000 employees globally. FSO is the process group that defines the execution of on-site activities related to corrective, preventive and predictive maintenance. We cover also Occupational Health and Safety aspects as well as how to transform our processes to reduce our environmental impact. Our mission is to enable our Field teams to deliver at the best cost and with the best quality for our customers and use AI/ML to predict faults even before happening by providing the right field resource with the right information at the right time.
The Head of Global FSO reports to Head of Managed Services Networks and will be working closely with the leadership team of Managed Services
You will
Define and develop the FSO's business & delivery strategy
Define and ensure efficient implementation in the MA domain of the New Field Services Operation Model, financial and operational, as part of Ericsson Operation Engine
Define and drive development of Global Tools, Automation and Analytics framework
Interaction and co-operation with internal and external stakeholders
Benchmarking, identification, definition and dissemination of best suited frameworks, models, processes, tools and standards
Ensure accurate working methodology, Best Practices and Continuous improvements in Ways of Working for efficiency improvements and betterment in deliveries of our services
Define Occupational Health and Safety framework for high-risk activities to enable Ericsson vision of 0 Fatalities and 0 Lost work days
Support, develop and improve the Fleet strategy to meet Ericsson's sustainability vision and targets
Building a successful team culture through proactive demeanor, collaboration focus, strong performance ethics, high integrity and high energy
Crafting shared vision and common goals in line with Ericsson strategies, focus areas and priorities


To be successful in this role you preferably have
University degree preferably in Engineering. Additional MBA qualification will be desirable
Excellent understanding of Telecom/ICT industry
10+ years of customer facing experience in operations and project delivery
Experience of full P&L responsibility
Demonstrated capability in engaging and building trust with C-level executives
Solid industry knowledge and extensive experience to translate value propositions into market needs and to secure winning propositions
Consistent track record in leading high energy, customer-centric and performance-driven teams across various units
Organisational change experience across strategy, structure, process, people and governance
Strong on executive team leadership, able to lead large/matrix organization and encouraging a culture of continuous learning
experience in multi-cultural, multi-geographical roles
Proficient in English


Application
If you have specific questions you are welcome to email
Recruiter Lisa Tsiaklides at lisa.tsiaklides@ercisson.com
The selection and interview process are ongoing. Therefore, send in your application in English as soon as possible. We encourage you to apply!
Location: Stockholm, Sweden
Kindly note that we do not accept applications sent via e-mail.
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
Primary country and city: Sweden (SE) || || Stockholm