Head of Global Warranty

Head of Global Warranty
Eskilstuna, Sweden
Volvo Construction Equipment


Do you want to be part of building the world we want to live in?
Our organization is built by people and great collaboration. We believe in the advantage of a safe, diverse and creative workplace that brings out the best of everyone. We are driven by the idea that with imagination, a curious mindset and technological innovation, we will together lead the way towards a world that is cleaner, smarter and more connected


Position description
We are right now looking for Head of Global Warranty, who can take this area to the next level. You see the importance of the warranty perspective from commercial, legal and compliance perspective, but also understand the need of development needed in the warranty areas as we move into new business models such as Equipment as a Service and Digital services. We expect that you want to explore new ways of working, drive continuous improvements and the understand the immense opportunities that Data analytics and Artificial Intelligence will give us in this area.


As the Head of Global warranty you are responsible to define and lead Volvo CE warranty strategy and secure a competitive warranty policy compared to competitors. You own and manage the global warranty process, i.e developing it all the way out via regions to the dealers. You also define, develop and secure adherence to Volvo CE warranty terms and conditions. You have a commercial and a customer-oriented mindset and work in close collaboration with the regions.


We are looking for a person with strong and inspiring leadership skills. You have proven experience as a leader, You have a personal drive in leading teams and colleagues both in your own organisation and cross-functionally. The team has a global responsibility and is located in Eskilstuna
As a member of the Uptime, Productivity& Parts leadership team you are a part of driving service market globally, contributing to the ambition to double the service revenue until 2030


Are you the one we are looking for?


Competences/Qualifications
Bachelor or Master of Science or MBA
Strong leadership skills
Experience from driving change in a global environment
Negotiation skills
Strong communication skills
Financial and accounting competence

If you have any questions, contact Johanna Erkfeldt, head of Uptime, Productivity & Parts +46-739-023404


Union representatives
Ledarna Peter Laidla +46 16 5415650
Unionen Kicki Höller +46 16 5415650
Akademikerna +46 16 5416229