Head of Group Customer Experience

About this opportunity
Are you looking for an environment where we actively listen to our customers, and turn those insights into actions?

Ericsson’s Group Sales organization works to enable a best-in-class customer experience and a global, future-ready sales workforce and evolves the buying journey for both our customers and our employees.

Group Sales is now looking for a business-oriented professional with passion for customer experience to tackle the role as Head of Group Customer Experience. Main responsibilities are to build and drive Customer Experience insights and Customer Experience best-practices to actions throughout Ericsson.
To succeed, the right candidate must have a strong leadership track-record, deep understanding of, and experience from, both customer- and employee journeys and from building positive relationships across the business.

This position reports to the Head of Group Sales.

What you will do
Operationalize customer experience at Ericsson
Develop Customer Experience Insights based on research and customer surveys
Establish a Customer Experience Management Framework based on best practices within Ericsson



You will bring
10+ years’ experience from sales and/or customer experience in Telecom or equivalent b2b industry
Experience from driving customer journey improvements
Ability to establish immediate credibility with stakeholders, build consensus, and achieve goals through influence
Outstanding interpersonal, communication skills and ability to build networks
A University degree (MSc or BSc) or equivalent
Proficiency in English, both written and spoken



Application
If you have specific questions, please email senior recruiter Nina Juthage at nina.a.juthage@ercisson.com.

The selection and interview process are ongoing. Therefore, send in your application in English as soon as possible. We encourage you to apply!

Location: Kista, Stockholm, Sweden
Please send in your application in English as soon as possible since the process is ongoing.
Please note that we do not accept or proceed with applications sent via e-mail.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm
Req ID: 699831