Head of IT Service Delivery

Our mission is to lead a global power shift by providing a smart, innovative, and accessible solar solution to sustainable living. To succeed in our mission, we are looking for the next leader to the heart of our internal IT organization, the prominent Support and Service Delivery team, to fulfill the role as the Head of IT Service Delivery! Firstly, the biggest perk will be to work with Erik Tevell (https://www.linkedin.com/in/eriktevell/) & Kevin Stern (https://www.linkedin.com/in/kevin-stern-620029220/) among many other Power Shifters.

The role

In the role as Head of IT Service Delivery, you will take massive responsibility for leading and securing the entire IT support and service delivery function here at Svea Solar. One of the biggest missions to embark on will then be to take it outside of Sweden and grow it globally. The role includes coaching and developing a highly skilled support team. As well as taking full ownership over the conversations and negotiations with our software and hardware partners. You will also monitor the incident queue and plan how you can be more efficient when resolving incidents and delivering devices.

Responsibilities

- To coach, develop, and enable your support team
- To drive and develop our vendor relations (negotiations, partnerships, etc.) for both software and hardware globally.


- Homogenize and align software and hardware use at Svea Solar globally
- Set and develop ways of working for incident support and device management
- Staff the support and service delivery team
- Grow as Svea Solar grow - partner up and hire the right competence to support the business


Are we a good match?

Our values (https://sveasolar.com/about-us/#mission) are the guideline that helps us move forward, that is why it is important that you feel they are resonating with you for us to be a good match. Of course, it is also important that you have a proven experience within IT.



Along with that your experience should include:

- Experience in leading and developing teams
- Knowledge of vendor management
- Structured mindset
- Fluent in Swedish and English




Application
Join us in the powershift towards a sustainable future! Easy apply with your Linkedin-profile as a soon as possible. We do not require a traditional CV or cover letter.

Diversity & Inclusion

Svea Solar believes that a diverse workplace leads to the creativity that’s necessary for the industry to keep on growing in a sustainable & innovative way. We welcome new co-workers from different backgrounds and experiences to represent the diversity of our community and customers.


Background check
We conduct background checks via Verifiera on all final candidates to ensure that all the candidates being considered for employment has a background that is compatible with Svea Solar’s core values.