Head of Product and Customer Experience at BNP Paribas Cardif

BNP Paribas Cardif – the insurance company for a changing world. By understanding our partners' core business and needs, we offer tailor-made insurance solutions and create value for our partners - always with the customer in focus. BNP Paribas Cardif Nordic is the insurance unit within the banking group BNP Paribas, one of Europes leading players within bank and finance services.
We are now looking for a customer-focused person with an innovated mind - you who share our commitment and sense of responsibility. Are you our new Head of Product and Customer Experience?


As Head of Product and Customer Experience you will…
… in this role actively contribute to position BNP Paribas Cardif Nordic as a Customer Experience oriented-company, and define our strategy ahead. Hands-on you will develop and maintain an easy and seamless experience for our customers as well as identifying and designing the products and services responding to our customers’ needs. On a daily basis, thanks to your previous experience, you identify and design the products and services responding to our customers needs; you also manage the Customer Experience team responsible for; Customer Journey, Product and Services, Product marketing and Communication. The whole Customer Experience chain of designing, distributing and improving the offer is fuelled by your expertise and the input provided by your team and the organization. With both analytic and conceptual views, we believe you have the ability to maintain and develop the collaborative relationships between departments to create synergy benefits.


We are looking for...
… an enthusiastic and patient leader with a strong interest in digital and innovative solutions. Eager to explore just how smooth the customer experience can be, you dare to find new ways – always with reason and focus on results. As a communicative person, you easily build trust and have the ability to make others follow you. Both within the team as well as with colleagues from all the other teams with different specialities that make up the BNP Paribas Cardif organization. This is also a key success factor for the role, to enable collaboration and performance in a very humane and people oriented organisaiton and culture made up of a very diverse set of people and expertises.

Our wishes:
• Work experience within marketing, brand management, positioning strategies in any Nordic country(-ies)
• Background in digital Customer service/experience
• Product expertize in any domain
• Relevant supervisory and management experience
• Experience of leading or managing cross functional teams
• Fluent in English and any other Nordic language(s)

Why BNP Paribas Cardif?
Imagine an organization, small enough to develop but large enough to handle change. At BNP Paribas Cardif, the business development perspective permeates everything we do and comes with encouragement to drive ideas and space to develop new products and services in a changing world. With 130 employees in Sweden, Norway and Denmark, we develop and deliver risk insurance through partners in the Nordic markets.
If you join us, you will enter into an exciting expansive phase in an international company with a multicultural environment. Brining your experience and expertise into the organization, you will have the opportunity to make a difference all while being surrounded by committed and wonderful colleagues.
In addition to that, we also offer beneficial pension plan, wellness allowance, floating work free days, exercising on working hours, Benify’s portal for benefits, competence development and social activities and events.
Please visit www.bnpparibascardif.se or our hashtag on LinkedIn #BNPParibasCardifNordic


Additional information:
The position is a permanent employment starting according to agreement. If you have questions about the position, please contact Philippe Pinsonnat, Chief Operation Officer, Philippe.pinsonnat@bnpparibascardif.com.
As the Head of Product and Customer Experience you will have the opportunity to be part of the accelerating transformation of BNP Paribas Cardif. Have this been a description of your desirable journey ahead? Apply right away – we look forward to hearing from you.
You are welcome to submit your application to our job portal, through the link below. The last day to apply is the 21st of February. As the selection processes and interviews take place on an ongoing basis, the position may be filled before the last application date.
Please note this before submitting your application (in accordance with GDPR legislation): Your application must not contain personal information about marital status, family situation / children, ethnic origin, age, political opinions, religious or philosophical beliefs, trade union membership, health or sexual orientation.