Head of Retail Development Region International

This is us – Sales Region International at Volvo Construction Equipment
You will be a colleague in the Region International Sales team who are responsible for equipment sales, uptime and parts, productivity, retail development in four different market areas – Africa, Oceania, Russia/CIS, Middle East, Turkey and Cuba. We are an important contributor to VCE global footprint, effective, and passionate team that is stronger than the sum of its parts and we are ready to grasp opportunities and work against demanding goals in a true cross-functional and collaborative approach to achieve customer success. We have can-do team spirit and always encourage each other to dare, perform and grow.

You will work alongside a talented and collaborative group of colleagues who respect each other’s differences and appreciate ideas how to continuously improve delivery performance. We provide an environment and culture that enables you to play a vital role in developing Volvo CE and we trust you to contribute on this journey. You will report to Head of Sales Region International and will be part of the regional management team.


Your new job - What opportunities do we offer?
As the Head of Retail Development you are responsible to bring a significant contribution to the performance of Region International by:
Developing the retail network strategy, in coordination with the market areas and CoE for Retail Development
Securing the operational and brand management standards required from Volvo Dealers in general
Supporting and follow up the performance of private dealers, as well as managing respective control processes and development programs
Coordinating the retail network competence development, including technical, commercial and management skills
Coordinating the customer experience development, including surveys, improvements and taken a lead in concerned processes
Supporting the development of the regional strategy, making sure the progress is measured through the time
Facilitating the lean journey in the market areas and retail network

In this position, customer focus is always on top of your agenda. You have a commercial, and customer-oriented mindset and work in close collaboration with the business functions and colleagues within our market areas. You challenge and find new ways of working, continuously improving our business offer and you aim to exceed customer expectations in all you do.


Who are you & How will you make an impact?
Our values are Customer Success, Trust, Passion, Change and Performance, and if you believe as strongly as we that they are keys to success, you might be our Head of Retail Development. We believe it is only together that we can create great business, and it is only together that we will transform the industry with the most efficient, sustainable, and autonomous solutions. If you have great capability to involve, motivate and engage others - then we are certain that you can be a great asset to our team.

We are selling innovative and sustainable solutions that are challenging today´s industry standards and customer paradigms. This requires a good understanding of customer´s processes and applications and change management abilities in combination with continuous willingness to learn and challenge today’s standards, both technically and commercially. You will be supporting the market areas to drive these changes through our dealer network.


Other criteria for the role:
University degree or appropriate academic qualification
10 years of experience in retail development and aftermarket
Has shown a Business mindset
Complete understanding of the dealers’ operation
Strong collaboration & networking capability
A passion for people and organizational development
Has an appetite and knowledge for new technology
Embrace the sustainability journey in all its dimensions
Has a holistic view
Accountability: take the full ownership on all actions
Action oriented: focus on defining priorities and executing timely
Willing to travel on frequent basis

Most important of all, is who you are as a person and your motivation. If you are action oriented, perform transform with speed and professionalism, see opportunities rather than problems, we might just be a perfect match. You combine your ability to drive and initiate activities with a holistic and entrepreneurial mindset, to scale our business and to leverage our portfolio offering into a growing and profitable business.