Head of Sales & Service Enablers

Are you passionate about developing digital solutions for omni-channel meetings catering to the needs of both customers and employees? Do you want to be instrumental in driving the channel transformation of Swedbank Group (SE & Baltics) and at the same time create real business and customer value? If yes, this is the right job for you!
In Swedbank you have the opportunity to:
- Take an instrumental and strategic role in our channel transformation to continuously modernize the bank and make our customer’s lives easier.

- Take responsibility for the development of the sales & service enablers for omni-channel experience towards customers and advisors.

- Define the target picture and roadmap for omni-channel experience for the Swedbank Group together with the Channels management team, talented Chief Product Owners and stakeholders from across the bank and ensure a consolidated Channels IT investment portfolio.

- Lead an organisation of approximate 200 experienced colleagues such as product owners, developers, designers, architects and agile process owners in Sweden and the Baltics to deliver on business and customer experience targets and continuously improve omni-channel capabilities.

- Lead innovation and provide thought leadership through outlooks and analysis on external driving forces and emerging trends in customer behaviours and digital channel technologies.

- Provide clear governance of the channels, as well as establishing and coordinating tactical plans, including relevant KPI’s, to secure a coherent and exceptional customer experience with transparent follow up and reporting towards top management and key stakeholders, ensuring progress towards the bank’s strategic direction.


What is needed in this role:
- We are looking for an experienced leader with business mindset and solid understanding of customer experience and technologies and how they enable channel transformation.

- Experience in driving transformation and change management with the ability to set a strategic direction and define target pictures are crucial in this role.

- You are a proactive, forward leaning and a natural leader of leaders that takes responsibility for strategy, execution, and accountability.

- You are a strong collaborator with both peers and stakeholders to ensure alignment and strong execution to create customer value.

- You are an outstanding networker and communicator with a proven ability to drive change and persuade in decision making - both towards top management and the organization as a whole.


At Swedbank we believe that people are our core strength. Our culture is built on respect, inclusion and openness. We support continuous development and enable you to take the lead in your career and find inspiring challenges. We take care of your wellbeing by providing a sustainable and flexible working environment. As an employee you will be part of the share delivery program, offered a company pension plan, optional health insurance, as well as other benefits. We are guided by our values: Open, Simple and Caring. It’s all about delivering a positive and unique experience for our customers through collaboration and team-work - together we make a difference.

Join our team and ...


be part of the newly established Channel organization within Digital Banking & IT. You will work closely with the whole Channel management and key stakeholders.

The Channels organization is responsible for all digital channels and tools used in digital and assisted channels within Swedbank Group. The organization will define, orchestrate and enable seamless end-to-end experiences across channels, for customers and employees, independent of where the customer journey begins and continues.

I will always walk the last mile to make sure we bring Swedbank into the future and make sure that we are living and breathing our customers 24/7 to deliver on their needs and continuously providing a better every-day working life for our employees.

As a leader I am always available for my team to guide and coach them and make sure they have the pre-requisites to deliver upon their responsible areas. I will always encourage and engage my team to be one step ahead. I empower them and set high expectations to take full accountability, live our values and always have the closest collaboration with our colleagues across the bank.

The most important pillar for me to get energy and long for work is to have fun and have an open and transparent culture among my colleagues - this I value high and put effort to make happen!”. Ninoush Habashian, your future leader



We look forward to receiving your application by 11.03.2022.
Location: Sundbyberg

Contacts

Recruiting manager: Ninoush Habashian

SACO: Camilla Ivarsson, +46 8 58 59 44 37

Finansförbundet: Åke Skoglund, +46 8 58 59 02 88

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.