Head of Service Desk to Pharmetheus

About Bravura:

Bravura är ett bemannings- och rekryteringsföretag för organisationer som vill hitta Next Gen Professionals. Hos oss finns massor av jobbmöjligheter, framförallt för dig i början av karriären med 0-8 års erfarenhet. Via oss kan du jobba som konsult eller bli rekryterad. Hitta ditt drömjobb - vi hjälper dig att lyckas!

About the job:

Det här är ett konsultuppdrag med goda möjligheter till överrekrytering. I den här rollen får du initialt en anställning hos Bravura, och det är uttalat att Pharmetheus har för avsikt att erbjuda dig anställning hos dem på sikt. Detta ger både dig och Pharmetheus en bra möjlighet att lära känna varandra samt utvärdera hur ni trivs med ert samarbete.

About the company:

About the Company
Pharmetheus, a consultancy company who mainly offers pharmacometric services, providing analyses through modelling and simulation in support of drug development decisions. The company has a mix of academic experts and experienced consultants and are world leading within their field. Pharmetheus take pride in their company values and their enthusiastic, dynamic and integrated team. Together these values will ensure their clients with a supply of high quality and timely deliverables, compatible with the latest regulatory standards. The company has offices in Stockholm, Uppsala and Switzerland and several home-based offices around Europe and in the US and aims to grow even more.

Tasks and responsibilities:

The Role
In the position as Head of Service Desk you will build a new part of the IT-function. You are responsible for developing and handling the service desk function. This means that you receive tasks that you in some cases solve by yourself and in other cases escalate tasks to your colleagues within the IT-function. This will be decided by time and resources from your side.

Your tasks will involve the day-to-day contact with both internal and external clients. The issues you handle are for example related to creating user accounts, system configurations and troubleshooting. Furthermore, you are responsible of purchasing user devices (laptops, phones, etc.) and prepare it for the users. Finally, you set routines for the introduction of- and introduce new employees into the IT-landscape.

In the future you are responsible for expanding the service desk function and this includes recruitment and may include personnel responsibility.

Education, Experience and Personal characteristics:

Education and Experience
• Previous working experience from a service desk
• Experience of windows, Mac and network
• Proficient in English, both verbally and in writing, Swedish is a merit
• Previous experience of a role as a team leader is a merit

We are looking for a person with integrity, who is comfortable with taking responsibility of a team and lead them in their work. You are expected to structure and develop the service desk function forward. Since the position has broad responsibilities, we are looking for a humble person who can work with both large and small tasks. The role will consist of many contact areas and you will be responsible for helping others - which is why you also need to be service-minded and have an ability to solve problems.

Other information:

Additional Information
Start: As soon as possible
Plats: Uppsala/Stockholm
Lön: According to agreement

Funderingar kring Bravuras rekryteringsprocess? Du finner svar på de vanligast förekommande frågorna här

Är du nyfiken på hur vår rekryteringsprocess är upplagd? Du hittar mer information här: https://www.bravura.se/din-karriar.

Har du frågor om tjänsten eller kring din registrering är du välkommen att kontakta vår kandidatsupport på vår chatt, info@bravura.se eller 08-400 240 50 så hjälper vi dig. Ange vilken tjänst det gäller.

Vi rekommenderar att du skickar in din ansökan omgående då vi gör ett löpande urval. Välkommen med din ansökan!

Sökord: Servicedesk, Head of Service Desk, Windows, MAC, Stockholm, Uppsala, engelska, english, full time, nätverk, team leader, helpdesk, support, IT