Head of Service Management

Job Description
As Head of Service Management, you are responsible for Lab Operations-Strategic Direction, Service Portfolio and its life cycle management, program and project office, as well as operational performance and Stakeholder management. You will be collaborating with the SAN SAL Head of Lab Operations and are a member of Lab Operations Leadership Team.
You will interact closely with all Lab Operations LT members as Service management is carried out across the Lab Operations organization. In the leadership team, in which we among other things strongly believes that better result can be reached through diversity of all kinds, we value behavioral qualities such as cooperation, transparency, engagement, and value orientation on top of living Ericsson Values and Principles
As collaboration is key, we want you to come in with a good portion of curiosity, be constructive and find ways to cooperate, be transparent, have a high integrity and be value oriented. You have excellent reasoning skills to be able to resolve conflicts and be eager to innovate and challenge existing ways of working, turning it into a more efficient management. Security and compliance awareness are crucial.
As a team member, you will be the focal point in the LT for our service portfolio, stakeholder feedback as well as partner requirements. You will be the inspiring leader of future technologies to be implemented in the labs, as well as driver and prime owner of the transformation towards a digitalized service delivery across all our labs. You will interact closely with all other LT members as strategies and service delivery is carried out across the whole Lab Operations organization.

Responsibilities & Tasks
The Head of Service Management will have the following responsibilities across Lab Operations:
Owner of the Lab Operations service portfolio
Owner of the stakeholder interfaces regarding both requirements and service performance
Tools & processes defining our service delivery framework
Service Portfolio alignment and lab categorization
Service Strategy , roadmaps and Service Level Agreements
Initiation and management of strategic programs and projects
Problem & Organizational change coordination
Sustainability and energy efficiency
Line Management


Experience of leading a global unit in a large organization is required. You are an agile, dynamic and result focused leader who empower others to achieve their objectives. A demonstrated ability of thought leadership is also required. As a leader in our organization we expect you to be collaborative, transparent, user oriented and drive our business towards success.
You will collaborate with the Head of Lab Operations.

Competence
Several years of experience of working in an international operation as leader.
Experience from portfolio management or related methodologies, techniques and tools.
Solid experience & excellent skills in international cross Regional & Country teamwork
Experience of working in an ITIL structured organization
Experience from working within a service organization
Good knowledge in Ericsson R&D products and ways-of-working
Strong in technical implementation and general operation of data centers
Knowledge in IT products, solutions and Network architecture
Superb Communication & Presentation skills
Excellent English language skills
Experience in lean & agile ways of working and its implementation in large organizations


Experience and Behaviour Requirements
Strong people leadership skills
Proven track record of being a great teammate, building strong and highly empowered teams with ability to encourage others
Experience from true global organization establishment and transformation drive
Experience of leading a regional or global organization with direct reports in many different countries
Proven track record of achieving organizational results in ambitious environment
Experience from interacting with stakeholders in an international environment
Clear demonstration of thought leadership


What we offer
We will value your competences;
You will work in a dynamic organization along with the smartest people in the industry;
You will be part of an inclusive and diverse environment proud of being an equal opportunity employer
You will benefit from a wide range of learning and transfer knowledge from/to your colleagues;
You will have access to the latest technology and support to showcase your forward-thinking ideas


What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
We at SA Lab Operations, see ourselves as Ericsson´s ambassadors in crafting a diverse environment, providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Your demeanor is characterized by "one Ericsson"

We welcome the opportunity to meet you !

Due to the GDPR we cannot accept applications sent to email please apply with your CV and cover letter through the system.

Location: Stockholm, Sweden

Please send in your application in English as soon as possible since the process is ongoing
In case of questions please contact the recruiter: Versha Sharma at versha.sharma@ericsson.com
Primary country and city: Sweden (SE) || || Stockholm || [[mfield2]]
Req ID: 545387