Head of Service Market - Volvo Energy

Volvo Energy is our newest business area with the overarching purpose of supporting the Volvo Group’s transformation ambitions within electrification, sustainability, circularity, complete service offer, profitable growth and resilience.


Within Volvo Energy Sales and Services we are, among others, responsible for developing products and services based on 2nd life batteries after their usage in the first application has ended. We believe we will have opportunities to develop both our own products, as well as become a supplier of products or subsystems to a third party. The main product would be Energy Storage Solutions (ESS) and surrounding services connected to Energy Management Systems.


We are looking for a new colleague to join our team as Head of Service Market - Volvo Energy


You will be given a unique opportunity to shape and drive the early development of this new business for Volvo Group, together with the leadership team and a set of skilled and committed colleagues. We will work on solutions that will drive economically viable circularity and take us to a sustainable future.


Your role will be to develop a Service Market strategy and roadmap for ESS services. Your will secure the satisfactory support of our customers throughout the lifecycle. There will also be opportunities for varied depth of engagement in partnerships.


You will build up the services and maintenance offering, as well as defining and managing the warranty process for ESS products, own and versus third party.

You will make a difference
Your starting point will be to:
Define the service offering and maintenance structure for 2nd life batteries Energy Storage Solutions.
Establish the framework, terms and conditions of a relevant warranty system.
Provide end customer or partner with technical and warranty support.
Monitor performance and efficiency of Energy Storage Solutions.
Responsible for Customer Satisfaction follow up and activities.
Together with colleagues determine replacement processes and timing of 2nd life batteries in Energy Storage Solutions.
For applicable partnerships and as relevant – participate in, assume leadership of and/or create new ones.



Working at Volvo Energy is different
Welcome to a close knit team! We see ourselves as a start-up company within the Volvo Group, supported by our many great colleagues, we have the best of both worlds! We believe that work should be fun, stimulating, challenging and rewarding, but also have a meaning and a purpose to the individual. Trust and Results are two guiding principles for how we work together and we are here to make a difference!


We will be a fairly small team that will grow with the business and therefore look for colleagues that thoroughly enjoy this entrepreneurial challenge, can hit the ground running and lead with passion, perform with purpose and transform with vision. Moreover, it will be essential you have a strong ability to form trustful relationships to effectively work with partners - inside and outside of the Volvo Group – in a cross-functional manner.


Making it a success for yourself and Volvo Energy
To succeed, we believe you are innovative, pragmatic, creative with a positive spirit, curious and have an entrepreneurial mindset.


We also believe that you are a real leader with a strong ability to engage, lead and coach as this job is all about collaborations and leading the way in your field. For us, leading the way means that you should be a good listener, communicator and that it is easy for you to connect with and engage other people.


You welcome this chance to work in a smart and modern way, where we together are the catalysts to make our desired future happen. As our business area is new, you need to share our curiosity for new technologies, tools and ways-of-working and constantly want to take it to the next level. At the same time, you realize that breaking new ground also means mistakes will happen and nothing will be perfect. These are not frustrations but instead learning opportunities for you. You see the journey itself as the destination and whilst you are highly successful in your current position, you feel a strong desire to move further – you want to move from success to significance.


We can promise you great colleagues and some truly exciting opportunities. You will work in a global environment that is purpose-driven and value-based and that truly values diversity and inclusiveness. We will provide you with developmental prospects both professionally and personally. If our entrepreneurial spirit, adaptability and customer-focused mindset light your inner fire, we might be a great match!

Center of gravity for the organization and main location for this position will be Gothenburg Sweden.


Qualifications likely required to be successful
University degree in Business Administration, Electrical Engineering, Industrial Engineering, Software or equivalent.
Significant commercial aftermarket experience with documented results/achievements.
Experience of Energy Storage Solutions or Battery Systems.
Excellent knowledge in building frameworks (process, methods, strategies, plans) and leveraging intrapreneurial skills in large, cross-functional organizations.
Fluent in English, written and spoken.