Head of Service & Repair Experience

We’re looking for a leader. A strategic, innovative, and hands-on professional to take the wheel and drive change and improvement to Polestars unique, and engaging Service & Repair experience.

If you are passionate about experience development and feel excited about being part of transforming a whole car industry - then keep reading!



Let us describe the challenge we offer

What Polestar today call Customer Service will now transform into Global Car Service & Repair Experience. We therefore need a new leader and offer an opportunity to join the Polestar journey and be part of forming and shaping our future in in the areas of aftermarket business.

In this new role, you will lead and be part a of a strong team with the purpose to create and deliver new concepts for service & repair processes and products, all with a strategic mindset with a pragmatic approach. Your closest manager will be Head of Global Car Service & Repair Experience, a function within our Customer Experience department.

This position will be based at our HQ in Gothenburg, Sweden, we wish for you to be working from the office 3-5 days per week.



What you’ll do

Your main focus will be to lead a team that develops and defines service & repair deliveries and concepts in a Direct-to-Consumer business model. Together with your team, you will build innovative customer journeys that underpin exceptional customer experience across the entire service and repair journey.

A big focus in your role is to inspire, coach, and support your team full of high performing individuals, to deliver the best possible experience to our customers, and proactively manage internal and external stakeholders. You will have the global responsibility to deliver everything needed to service and repair cars.



Who you are

We are looking for a hands-on, yet visionary leader, experienced operationally as well as are comfortable in setting directions and take accountability your deliveries.

We believe you:

- Have seven years (or more) of relevant experience, for example within strategy & business development, working both strategically and hands on
- Have experience working with complex products with a B2C business model
- Work life experience of leading and engaging a team of driven individuals
- Are comfortable with managing budgets and have excellent numeracy skills, allowing you to lead with a commercially balanced view
- Have demonstrated experience analyzing customer data and insights which ensure the customer journey and experience is at the heart of everything we do
- Are imaginative in your approach and strive for ways to enable change
- Are dynamic and possess strong interpersonal skills that foster change


At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar is in a scale up phase you thrive by working in a fast-paced environment.


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.



Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...