Head of Solution Delivery SE and DK (723675)

About this opportunity
We are currently looking for an experienced leader to take ownership of a unit that deals with CSS (Cloud Software and Services) Pre-Sales, Project Delivery and Customer Support business at a Tier-1 customer over two Nordic countries within MELA CSS CU NCE.
In this specific role, your leadership and expertise are vital to the success of your unit, orchestrating the seamless execution of presales engagements, projects, and support contracts, ensuring outstanding results for our clients as well as leading a team of highly skilled Program Directors, Customer Project Managers, Solution Architects, Integration Engineers, Service Delivery Managers and Support Engineers based in Sweden and Denmark.

Your team will also support KAM and Client Sales Leads in financial planning and forecasting and in generating new Leads and securing robust sales pipeline while delivering on existing contractual obligations.
In this role, you will report to MELA CSS CU NCE Head of Customer Solution.

What you will do
Ensure Pre-sales, service delivery and customer Support execution in accordance to relevant MELA CSS processes and flows
Work together with MELA Service Delivery and Global Delivery units to execute on the contracts with required efficiency, quality and increased level of Automation and Industrialization to improve services profitability versus Baseline Business Case
Build a productive and healthy work environment for individuals and re-shape your own organization based on business needs
Drive and develop required competences in the organization to be on top of the ongoing Cloud Native technology shift and Agile Service Delivery Model
Nurture and grow talents in the organization to build a sustainable competitive advantage
Be accountable and take the ownership over operational and financial KPIs of the unit
Build a strong customer relationship, join customer governances and be their first Point of Contact for operational issues


You will bring
Education: MSc or equivalent through experience
Experience in the industry: min 10 years of which min 3 years with Leadership roles
Portfolio experience: Cloud Software and Services, with particular focus on 5GC and BSS domains
Strong leadership capabilities
Strong stakeholder management
Self-awareness, Mental Agility, Result Oriented
Deep understanding of service delivery and project management processes and tools
Supervising and responding to challenges in a demanding environment
Good financial competence and skills
Good communication skills
Understanding of Telco Cloud market landscape
Understanding of the Ericsson sales process and models


Location: Sweden - Stockholm (Kista)


Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Visit https://www.ericsson.com/en/careers/hiring-process to find all you need to know about what our typical hiring process looks like.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more at https://www.ericsson.com/en/careers.

Primary country and city: Sweden - Stockholm
Primary Recruiter: kristina.lundqvist@ericsson.com