Head of UX

What if your job as Head of UX improves sustainable last mile transportation for cities all over Europe? We believe in setting the user first in all aspects of development. To do so, using a spicy blend of great UX/UI together with a powerful backend is key to making Voi the number one choice for Micromobility throughout Europe.

Do you thrive at the opportunity to build out the design function and shape the ways of working at a business that is at the fore-front of a whole new industry? Voi is now looking for a leader to guide and support our top-talent designers in their work, and to drive a customer-centric vision of the UX across the product development organisation. The role is preferably based in Stockholm.



YOUR MISSION AT VOI/WHAT YOU’LL BE WORKING ON

- As the Head of UX at Voi we expect you to build a vision for the overall UX and then engage the whole organisation around it.
- Owning the whole user experience from first contact to recurring use of our offer, in order to improve our business metrics while at the same time make sure we are top-of-the-class in terms of ease of use and customer-centricity
- Lead and coach the designers on an individual basis to build out their toolbox and promote user-centric ways of working
- Take ownership of a shared, company-wide, vision for the experience of the app in combination with hardware, and communicate it across the product development organisation
- Work closely with the team and stakeholders to prioritize work based on OKRs and identified user needs.
- Being responsible for promoting Voi as a good place to work for designers, thus attracting and retaining the top-level designers needed to make Voi get ahead in the micromobility race.


WHAT YOU’LL NEED TO EMBARK

- Able to build trust with the designers and other stakeholders, and get a good grasp of how work happens within the organisation and where critical places of influence are
- A natural collaborator that can bring out the best in a diverse group of people
- Good ability to see the holistic, physical + digital experience of our customers, in order to emphasize with their needs and struggles
- Great communicator, creating engagement and understanding through visual designs as well as written and orally.


WHAT WILL SUPPORT YOU ALONG THE WAY

- 5+ years of experience from UX design leadership in a variety of contexts and ways of working
- Skilled in higher-level design frameworks such as design thinking and jobs to be done
- Demonstrated experience from coaching designers and growing the influence of design in an organisation
- Having collaborated extensively with engineering, product and HR in previous roles
- Experience from low-engagement, customer-facing apps is a plus.




WHY VOI?

Micromobility is ever-evolving, and no day is like the other. We build everything in-house and as a manager at Voi you’ll have the opportunity to think across the app and the hardware and evolve the organisation to make your vision come true - Whatever you’re interested in, there is a challenge you can learn from

Working at Voi is more than simply having a job; Our People Promise includes a personal Voiage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. It also includes:

30 days of paid vacation

300 Annual health contribution

Employee Stock Options

Flexible holidays

Flexible hours

Voi for Business (limitless Voi rides)

Great possibilities to have an impact on work that makes a difference!

ABOUT US

Launched in August 2018, Voi is a Swedish micromobility company on a mission to create safe, sustainable and established micromobility for everyone. By partnering with cities and local communities across Europe, we aim to provide a more sustainable and fun alternative to established modes of transportation. We have over 6 million users across 70+ cities and firmly believe that light electric vehicles can be part of changing how people move in cities. Our offices and warehouses are spread across 11 different countries, hosting over 700 employees from 60+ nationalities.

Voi is an equal opportunity employer. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our achievement in delivering the best user experience to our equally diverse user base. Therefore we actively discourage any photos, personal letters or disclosure of any information that concerns other information than your professional experience. We look forward to getting to know you!