Head of Workshop & Parts

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.

Sales and Marketing has the responsibility for our customer offer and business strategy for Trucks, Bus, Power Solutions, Parts and Services, as well as sales support. Global support and IT applications are provided to the Scania owned as well as to the independent franchise network creating the right conditions for an efficient retail and wholesale operation. 

Scania is currently undergoing an exciting digital transformation towards a more flow-oriented, customer driven, digitalized and lean approach with agile methods and high-performance development teams as key components. 

Now is the right time to join us on this exciting journey! 

 

The role

It is in this transformation context, this role has a unique opportunity to contribute the journey we embark on. In the organization Service Portfolio and Delivery, we are at the forefront of this change and in the section Service Operations you will be at the heart of driving and supporting this change in our Scania network. By that creating the right conditions for an efficient retail and wholesale operation that will excel in the transformation ahead.   

This is your chance to join an experienced team to support our retail network & business units to be more efficient and profitable. We are in an exciting period brought about by digital transformation, electrification, and Scania’s sustainability journey. We are tackling the challenge of how we can improve, develop & implement our way of working to get the most happy and profitable customers in the world! 

Main responsibilities  

The Services Operation section is looking for a skilled leader to take on this managerial position and be a key player in our Services Operation management team. As responsible for the Workshop & Parts process, you develop the service business in close cooperation with distributors, our retail network, and our internal departments. You will also act as representative for your area on S&M / CO management and steering groups. 

Workshop & Parts team consisting of 11 employees, Product Managers for Digital Dealer, Project Managers, Service Development Managers, and Services designers, Together you will support the global services organization to achieve the best possible performance by developing products and effective methods. 

Your profile 

We are looking for a dynamic and experienced leader with passion for services, people management and business, who is eager to develop our business and organization further. We especially value your talent for communication, industry knowledge, leadership skills and drive. You have a proven track record of creating lasting results and build fair relationships at all levels. 

In order to feel comfortable within this role you need to be able to work at the forefront of process development through digitalization and enjoy the challenge of working with a broad international network of people. Service business experience, understanding how customer value is created and be supported is meriting.  

We are diverse in nationality, age, experience, background and we work actively to achieve a more even gender balance in the team and therefore welcome female applicants. What unifies us is a positive attitude, a great team spirit, a high level of professionalism and the passion to actively shape Scania’s future.

We believe that you  


• Have a wide experience of Scania products, services, and processes 
• You are a great communicator, work in a independent manner and enjoy coaching your team and bringing out the best in the people around you 
• You are fluent in written and spoken English. Other languages are considered a merit 
• Experience from working at Business Unit level or from the retail network is as advantage 
• Have an Academic degree or equal 

If you have worked with IT-development it’s meriting, as you will have extensive collaboration with development teams in your new role, mainly Digital Dealer.  

You will report to Director of Services Operations, Mikael Eriksson. 

Contact

If you have questions, please don't hesitate to contact mikael.eriksson@scania.com

Application

We are looking forward to receiving your CV together with a motivational letter no later than February 20.

Welcome to our team! 


Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit: www.scania.com.