HEALTHCARE ADVISER B3 (L), (SWE19.061)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
The British Embassy in Stockholm is part of a world-wide network, representing British political, economic and consular interests overseas. We are seeking to recruit a Healthcare Advisor to join the Department of Health & Social Care's local Team (DHSC).

Main Purpose of Job:

- To provide UK nationals in-country and neighbouring countries, information on healthcare entitlements and eligibility through effective communications;
- To support complex cases of individuals from whom the UK funds their healthcare in the EEA;
- To support DHSC with the implementation of new policies, including providing on-the-ground, insight, social research analysis, management information and impact assessment;
- To deliver DHSC communications, narrative and official lines, working closely with FCO officials to ensure consistent, timely and accurate messaging;
- To create and maintain a network of knowledgeable and influential external and internal stakeholders, to help inform the team´s work and progress objectives;
- To lead on frontline operations, ensuring operational performance measures are achieved, and the team's casework is delivered effectively and in line with DHSC and Consular guidance;
- To work as part of a virtual team with other overseas healthcare advisors, FCO and DHSC;
- To work within a challenging programme of work and responding flexibly to changing priorities;

Main Roles and Responsibilities:

Policy Support and Impact Assessment

- Support DHSC with building a good understanding of the in-country and neighbouring countries healthcare system and processes;
- Research and report on local, on-the-ground healthcare insight and provide impact assessments to inform DHSC policy-making;
- Engage with colleagues across DHSC to gain wider understanding and impact of policy changes;
- Engage with external stakeholders, as directed by DHSC, to gauge perception on policy areas or potential policy changes;

Communications and Engagement

- Build and develop a network of influential, engaged stakeholders and media contacts in-country and neighbouring countries to enable effective delivery and amplification of healthcare messages and communications;
- Support DHSC policy team in London in identifying key customer messages through stakeholder engagement, briefing events, casework trends and policy analysis;
- Act as a liaison between FCO, DHSC and embassy colleagues to ensure relevant media messages are delivered to key audiences;
- Pro-actively monitor in-country, neighbouring countries and UK healthcare websites for latest news and information on healthcare and feedback to DHSC to ensure alignment of messages;
- Ensure positive impact from all FCO/DHSC events, visits and other public engagement activities across the region, by providing appropriate content, briefing material and participating where appropriate;

Casework

- Act as point of contact for UK nationals or individuals whose healthcare is funded by the UK on sign-posting, completion of documentation, troubleshooting complex queries, resolution of any issues related to current frontline service provision;
- Identify and lead on casework, particularly for those individuals requiring support to access healthcare in complex cases;
- Liaise with UK and local healthcare authorities to identify, support and resolve cases, maintaining excellent working relationships to do so;
- Identify and make assessment on individuals where additional support is required;
- Record all casework queries and resolution to ensure corporate knowledge base and intelligence is retained;

Essential qualifications, skills and experience

- Proficiency in English and Swedish (written and spoken, minimum of C2 level for CEFR framework*);
- At least 2 years of work experience in a customer care role;
- Political Awareness and acumen on EU Exit in the healthcare context;
- Experience in executing communication strategies;
- Digital and traditional communications expertise;
- Data analysis and reporting;
- Stakeholder management and engagement skills;
- Strong interpersonal and influencing skills;
- Strong oral/written communication skills;
- The ability to complete work to a high standard under pressure;
- The ability to manage competing demands and priorities effectively;
- Expert use of Microsoft Office package;

Kindly be informed training/induction will be provided on:
- EU Reciprocal healthcare policy - EU Regulation 883/2004 on the Coordination of Social Security, and its implementing Regulation 987/2009;
- Local healthcare policies;
- Knowledge of residency rights and requirements in UK and across the EU;
- Knowledge and understanding of Brexit outcomes and DHSC contingency;

Desirable qualifications, skills and experience
- Knowledge /Experience in EU Regulation on Health Care regulations;
- Understanding the potential impacts of EU Exit on UK Nationals in-country;
- Understanding of the local healthcare systems and processes;
- Expert use of Sharepoint, WordPress, Bitly, Piktochart and Google Analytics would be desirable;

Required competencies

Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Delivering at Pace, Engaging Internationally, Demonstrating Resilience

Other benefits or conditions of employment

This is a fixed-term contract for 6 months on full time basis. (40 hours per week).
Planned start date 11 March 2019

Read full conditions of employment and additional information before you apply using the link below.

https://fco.tal.net/vx/appcentre-ext/brand-2/candidate/so/pm/4/pl/1/opp/8316-Healthcare-Advisor-Stockholm-Sweden-SWE19-061/en-GB

The closing date for application is 10 February 2019.