Hebrew Speaking Customer Service Agent - Homeoffice

Due to our incredible growth, we are looking for customer service representatives (m/f/d) with Hebrew and English language skills to help us create exceptional customer experiences for the largest social media platform in the world.



In our offices in Berlin and in home offices all over Germany*, 1950 employees in over 12 languages take over the communication via phone, chat or mail processing with the customers of our client.


Please be aware, that for this role we can only hire EU citizens or candidates who have a valid work permit to work fulltime hours in Germany.


What we offer:
2500€ gross monthly salary
Homeoffice
6 weeks paid training (part-time opportunity after training) and ongoing coaching - all online
Great team events, Summer and Christmas parties, barbecues and much more fun



Your Job is great:
You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in HEBREW
You are putting together solutions to support and expand your customer's self-serve advertising customer base
You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger
You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience



Your skills are amazing:
Online Advertising Experience is a big plus
Prior working in service organization is desired
Excellent written and verbal communication
Fluent, verbal and written in HEBREW (C2) and minimum B2 in English
Familiarity with social media and you are active on them
Familiarity with online advertising products/vendors
Ability to multitask & work under pressure
Fast learner, diligent worker
You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Become part of our great multilingual customer service team and apply directly here!


*For more information please contact your point of contact from the Talent Acquisition department.