Help Desk Specialist

We are looking for a Help Desk Specialist for our team in Sweden!
Are you inspired by creative problem solving in technical environment? Do you have a great interest in IT and want to work in a team of professionals? Excellent, send in your application today!

What Help Desk Specialists does?
The focus of your work is on multi-channel technical customer service. You manage the daily customer interaction, monitor and receive service messages from case management systems and by telephone. You provide remote diagnostics to provide real-time presence and offer support through all our product lines. You handle and solve system errors related to software, software upgrades for oil companies, handling event information and support for our field service technicians. You also use remote monitoring tools for proactive maintenance. You solve tasks independently, and you always have team supporting you when you need it. Your also act as an internal IT for the Swedish Gilbarco team. You`ll have evening & weekend on-call duty for approx. one week per month.

What we offer?
A strong local team with great colleagues! We are currently about 85 people working in Gilbarco Sweden. We are working in different positions around Sweden. We have new office in Bromma, Stockholm, and we work flexible in the office and remotely. We are part of large multinational company and our company culture gives great opportunities for development and a long career.

Technical Help Desk service is one of the most important solutions in our service portfolio. Technical Help Desk is the center for cutting-edge expertise in solutions and you will provide technical support to all our product lines. This is great opportunity for someone who is willing to develop and grow their knowledge in different technologies, industry leading products and solutions.

Who are we looking for?
We are looking for flexible and positive person who has experience in working in a technical environment (IT department or Helpdesk) and passion to learn. You have a solid understanding of basic IT and competence in networks with an understanding of switches, routers, servers and networks. You are comfortable talking to customers and technicians and you can amend your communication style according to the receiving end. You are a customer service-oriented person who enjoys working in a team and you are nice tor work with. Fluent Swedish and English is a must.