Helpdesk Administrator - IT Operations & Support

Are you ready to take part in building a new Helpdesk team where the focus is to provide the global Axis organization with daily support within areas like, Windows, Linux, Network, cloud or security? As a Helpdesk Administrator here at Axis you will be able to maintain and manage daily operation and give our consumers an excellent experience!

Who is your future team?
You will be part of a team which have the responsibility of operating the global infrastructure and platforms. We are 5 colleagues in the Infrastructure Helpdesk team, but you will work together with the rest of the IT Operations and Support department with approx. 25 coworkers. We are now looking for new colleagues that has a passion for technology to fulfill the open positions in the Helpdesk team. Together, in the IT Operations & Support team we are responsible for Axis global infrastructure and you, as our Helpdesk Administrator will be our first point of contact for our stakeholders. In our department we value Helpfulness, Professionalism and having Fun at work.

What you'll do here as Helpdesk Administrator, Infrastructure:
As Helpdesk Administrator, Infrastructure, you will play an important role of supporting the organization with a highly available, reliable and secure infrastructure. You will do so by managing Incidents, Problems, Requests and proactively monitor our global infrastructure. Important for the role is to take part in development of how we work both when it comes to processes and how we communicate to our stakeholders. You should have an interest in continuously improve both the infrastructure as well as how we work.

* Drive and manage Incident Management
* Coordinate and documentation of Root Cause Analysis
* Proactive monitoring of the infrastructure and continuous improvements of the monitoring platform
* Maintenance of the Infrastructure (patching, upgrades & continual improvements)
* Management and fulfillment of Requests

Who are we looking for/Who are you?
We are looking for you, who have couple of years' experiences in a Helpdesk role, so you understand what great service is. It's good if you have training and experience in one or several of the technology areas defined below. We think you like to work in a constant changing environment and have the drive to learn new things. You should have great troubleshooting skills and be able to drive incident resolution from start to closure. You have a good understanding of the importance of Life Cycle Management of Platforms & Infrastructure which means you have been working with maintenance and coordination of activities, like upgrades, patching and requests. You have excellent communications skill and have the ability for turning technical problem statements into a business perspective. We think you have genuine technical interest and understand dependencies within a technical ecosystem.

You like to take ownership and work together with others to find the best resolutions for Axis!

We'd love to hear that you have/are:
There are several Helpdesk Administrator positions open, so we are looking for you that have technical knowledge and experiences within one or several of the following technology areas, scripting Python, Powershell:

Linux

* Linux administration (Debian, Ubuntu, Red Hat)
* DB
* Kubernetes
* Cloud service like AWS

Windows

* Windows administration (Windows Server 2016 & 2019, SCOM)
* M365 (Exchange)
* MS SQL
* Azure AD & On-prem AD
* Azure

Network

* Firewalls (general knowledge of firewall rules and policies setting)
* TCP/IP, routing and switching (routing protocol BGP & ipv4/ipv6)
* SD-WAN technology Software defined networking (SDN) & Wifi.
* Network scripting
* NSX

Storage/Backup

* SAN-technologies
* Disaster & Recovery
* Backup technologies

Virtual environment

* Different virtual environments

As you will be a vital part of supporting Axis colleagues around the world, we think you need to have communication skill both in Swedish and English.

What Axis have to offer:
Axis can offer you a young, dynamic and multi-cultural environment, with on the edge technology and a highly valued brand. We are the world leader in network video and as part of the Infrastructure Department you will play an important role in the organization, greatly influencing the IT infrastructure and service level at Axis. Come join us!

Ready to Act?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. If you have any questions, please contact the recruiting manager Åsa Antius Child, IT Operations & Support Manager, email: We review applications continuously!