Helpdesk co-worker

Do you speak many languages!?

Helpdesk co-worker
IKEA IT, Helsingborg

We are expanding and are looking for new co-workers that speak English & Croatian + one of Finnish/Dutch/Russian.

As a Helpdesk co worker you provide professional and service minded IT support to IKEA on the base of defined Service Level Agreements and is the obvious choice in IT support needs. You are the core of the Helpdesk which is the single point of contact into IT Delivery for our community of end users in all IT related issues.

Your main responsibilities are to:
- Receive and take ownership for all support needs coming in through various support channels.
- Register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time.
- Perform all daily tasks according to set processes, rules and guidelines.
- Be responsible for end user communication at IKEA IT.
- Monitor all open support cases, escalate if necessary and keep the end user informed about the solving process.
- Share knowledge with colleagues, i.e. by using a common knowledge database.

Is this the right challenge for you?
To be successful in this role you need to be service oriented and customer focused. You have a good technical IT knowledge/interest in general. If you have experience of working with IT support it?s even better. You have a strong interest in the IKEA business and the desire to learn more about the specific business that you will support; this in order to give the user the proper attention. We are looking for you who are humble, curios, brave and have a will for renewal and who wants to take responsibility to make these values a part of our everyday work.

You are a person with strong communication skills who has the ability to easily adapt to different situations and persons. You are service minded and professional and put the end-users need in focus. When representing Helpdesk or the end-user in different forums you have a holistic/global view. You are a team player with the ability to cooperate and share knowledge within your team and other teams in the solving process, e.g. other Helpdesk teams or second level. You are driven and capable of prioritizing and making quick decisions. In this role you need to be fluent in English & Croatian + one of Finnish/Dutch/Russian, both written and spoken. IKEA Retail experience is a plus.

As a member of our Helpdesk Team, you work 5 days per week. Work on weekends and public holidays may be required.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world?s leader at life at home, you have exceptional opportunities to grow and develop together with us!

If you have any questions regarding the position, please contact Peter Scheel, +46 (0) 42-264458. If you are one of the candidates we would like to interview, we will contact you by phone. As recruitment processes in some cases takes time, we kindly ask you for your patience. If you have any other questions about the recruitment process, please contact our HR Service Centre, +46 (0) 476-587500.

We look forward to receiving your application and are excited to get to know you soon!

Helpdesk, within IKEA IT, provides IKEA worldwide with professional and service minded IT support on the base of defined Service Level Agreements and is the obvious choice in IT support needs. Helpdesk at 8 IT Offices is available during agreed times, receive, register, analyse and prioritize all support needs.