Helpdesk in Amsterdam

Elan är världens största konsult- och bemanningsföretag inom IT.En One-Stop-Shop med störst tillgång på IT-kompetens - allt under ett och samma tak.Vi hyr ut konsulter och rekryterar personal inom projektledning, IT-ledning, systemutveckling, affärssystem, infrastruktur, användarsupport, databasadministration, kravhantering och IT-arkitektur.En stor del av vår verksamhet är inriktad på outsourcing av lösningar inom kompetensförsörjning.Elan finns på 55 orter i 16 länder med en global omsättning på nära en halv miljard euro och en årlig tillväxt på 25 %.Vi har över 7 000 konsulter och förmedlar rekryteringar till 10 000 företag världen över.I Sverige finns vi i Stockholm, Göteborg, Malmö och Växjö med totalt 750 medarbetare.Perfect opportunity for ambitious people with a service-minded attitude.Do you want to work in an international environment, using both your IT-skills and language skills?If so, this is the perfect job for you!Company/client profile Our client is an international company, located near Schiphol-Airport (close to Amsterdam).They are looking for new employees to join their European support teams.You''ll be working in a young and motivated international team with people from different nationalities.There are excellent opportunities for growth within the company.The Role You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak.The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications.Put briefly, you will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality. What are we looking for? In order to apply for this position, you'll preferably meet the following requirements: .Fluent in any or more of the language skills stated above, additional language skills are beneficial; .Fluent in English, both verbal and written; .Experience in a telephone technical support position, giving support to end-users; .Considerable familiarity with MS Windows 98/2000 and Lotus Notes; .Experience in dealing with a novice and /or low-skilled customer base and ability to impart knowledge at various levels; .Aptitude for quick learning of technical and procedural topics; .Self-starting, self-motivating, self-learning work approach; .Ability to work on multiple, dissimilar activities simultaneously; .Excellent team-working skills; stress resistant; .For some teams, flexibility to work shifts.What do we offer? When you choose for this employer, you''re able to open yourself up to a career in a worldwide ICT operating corporation.They invest in training and personal development of all their employees and provide a good and stimulating work environment, because they value the knowledge and enthusiasm of our employees.You will work in a modern open office environment in their office close to Amsterdam.There is an informal, professional work atmosphere.You will be a member of an enthusiastic, dynamic and professional team.Ansökan Ansökan sker genom att du registrera dig på www.elanit.se och kopplar ansökan till den aktuella tjänsten eller via ansökningslänken.