Helpdesk medarbetare sökes

On behalf of one of our clients in Stockholm we are now recruting a Helpdeskt Agent.
The assignment is expected to start immediately and continue until the end of August, to start with. Selection and interviews are ongoing and may be completed before the deadline date, so please send in your application today!


Main Responsibilities/Accountabilities
The position includes helping all our office-, warehouse- and call center-users worldwide with IT-related questions and support in accordance with our Incident Management process.
We are looking for an individual who is service minded and has previous experience with similar tasks within an IT/support organization. You need to have good verbal and written communication skills in both Swedish and English. You should be a fast learner and above all have a positive and helpful attitude.


Required Skills/Competencies/Experience
• 1 year experience with similar tasks
• Good verbal and written communication skills in both Swedish and English
• Good knowledge of supporting computers running on Windows 7
• Knowledge of administration in Active Directory e.g. users, computers, security groups and distribution lists
• Knowledge of the applications included in the Microsoft Office 2010/13-suites
• Knowledge of ITIL processes, specifically the Incident Management process

Your personality
• Throughout your career you have created strong results.
• As a person, we believe you are ambitious, competitive, humble and communicative.
• You are constantly looking for possibilities to improve things.
• You value own responsibility, fast pace, teamwork and straightforward communication
• You enjoy working in a global role, with many different contacts.