Helpdesk Technician

In the ever-expanding world of digitizing we secure the new society that emerges. Nexus’ Smart ID solutions and IoT platforms are transforming how we perceive trusted identities. We are now looking for a new Helpdesk star for our internal IT-department. Do you want to be a part of our journey?

At Nexus our Internal IT team is part of the Employee Experience business unit. The reason is simple; we believe that our internal IT team plays an important role in delivering a good employee experience and to contribute to our mission: securing society by enabling trusted identities. The magic happens when technical knowledge is mixed with a user-friendly focus.

Per Stoltz, who is leading our Internal IT team, is now looking for a hands-on, ambitious and solutions focused Helpdesk Technician to strengthen the Internal IT team. The role is located in Stockholm, but you will support all of Nexus (spread out in Europe and Asia) and the IT team is located in three different offices. It is a small team, and you will really get a chance to shine and develop together!

What will you be doing at Nexus?

As a Helpdesk tech, you will be the one ensuring our employees get excellent IT-support in all sort of topics. You are one of two contact persons in our service desk, where you handle tickets and incoming phone calls from our employees. As a Helpdesk tech you are expected to run with your tickets with a high degree of autonomy, this means you will do a lot of “second line” trouble shooting as well, fixing issues with everything from VPN and network problems to hardware and application issues. In the team you also have two (soon three) system administrators that will help you, as well as taking care of third line tickets assigned to them.

Helpdesk tech at Nexus is one-part technical ninja and one part first class service mindset. You will have one of the most important roles at Nexus (no, not kidding) to ensure all cogs run smoothly and everyone can go out there and be awesome. To do this you need to be the hidden hero, ensuring flawless on- and off-boarding’s, anticipate future needs by updating/creating manuals, guidelines and other relevant information, educate users in best-practices and be a guide and approachable advisor when stuff doesn’t work. Not all heroes wear capes you know!

In this role you also support with ordering equipment for the employees and IT-related equipment in our offices. This means that you shall be prepared to travel every now and then (when things are back to normal again).

Who are you?

We believe you are in the beginning of you career, but you know some stuff from before. You have gotten this knowledge from a technical education (can be a shorter or work life related education) and by working a year or two at a Helpdesk/IT department. If you have experience from working with developers or in a tech organization this is very beneficial - make sure to let us know! As a person you are eager to learn new stuff and do not mind getting your hands dirty and digging into all types of IT-related topics. Needless to say, you truly enjoy giving support and you are not happy until the person asking for the support is happy.

At Nexus we live by our guiding principles which we hope you have seen?! If you have done your homework, you know one of them is constant improvement which is something we hope you can relate to. Even though you like to develop and get better you do not leave half-done things behind you. Instead, you take the time to ensure there is structure and well documented processes around you.

Last, but not least we believe you have some experience in working with: AD/Azure AD, Windows, Mac, Jira/Confluence, Office 365 and MDM solutions. You have a basic networking and VMware knowledge and hopefully some previous knowledge or experience of basic IT security and its demands on the IT-environment.

As we give support in English, you are unhindered in English (don’t worry, there will not be an exam, but after the first Bambi-on-ice month, you will not be afraid to speak/write to your colleagues). If you also speak Swedish or German, this is a big plus.