Hospitality Manager

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What you’ll do
We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that being with our guests and leading the team is something that gives you more energy and joy. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth, service is your passion, and you are a cosmopolitan spirit with a genuine love for taking care of people.

We believe that the future in hospitality lies in the digital, yet personal service. Our work is not behind the desk, but in front of it, as we are hosts and not receptionists. In that sense, we are looking for a person who knows what it means to be there with the guests, not just by the guests, and someone who dares to poke the bear on 5-star service and to be a first mover in new ways of working in a Front of House.

Your responsibilities will be to managing day-to-day operations and being the shift leader responsible for the checklist and delegation of the day's tasks. We aim for maintaining high visibility in our lobbies. You will ensure that the team delivers quality service, standards and exceeding the expectations of the customers on a daily basis, so all will be involved in reaching our goals on guest satisfaction.

You will also be responsible for the building of a conference service model supporting leaders and co-workers in hosting on site conferences, events, kick offs. This will require a new online process as well as manual support from team.


And this is your profile
We are looking for a leader with documented hospitality experience, either from the industry or similar. The ultimate candidate would express a great understanding and sense of “top service management” and possibility to spread that mission in an organisation. If you have done some digitalization projects and implemented new tools, even better! You are fluent in English, and speak (at least) one of the Scandinavian languages. Also you can demonstrate strong written and verbal communication skills.


You on a personal level
You are a natural born leader who loves to lead and you do so by example. You take pride in giving a high level of service and being part of creating unforgettable guest experiences. You have the ability to multi-task and remain organized and always ensure accuracy. The devil is in the details and you love details! You meet and exceed guest expectations, provide positive and courteous service and love to go the extra mile. You bring the team together, you take initiative and you contribute to a good working environment.


How To Learn More And Apply
Is this you? Please don’t wait with your application, we will start the recruitment process immediately. We welcome your application by June 6th at the latest. Please submit your application in English, and note we do not handle any applications over email due to GDPR.

For additional questions about the position feel free to contact hiring manager, Head of Workplace Experience Lisa Thorén at lisa.thoren@volvocars.com or senior recruiter Malin Westman at malin.westman@volvocars.com. Warm welcome with your application!