Hospitality Manager- IKEA Services

Hospitality Manager
IKEA Services, Malmö

Are you passionate about people, creative meetings and events? Enjoy working in a vibrant, global and ever changing environment? Then this could be your next step!

Hubhult in Malmö is our new meeting place for IKEA, where people from all over the world meet and contribute to the growth of ONE IKEA. Hubhult serves as center for global support units, to all our stores and countries all over the world. More than 1 000 co-workers and 300 guests meet and create at Hubhult. Every day.

Hubhult offers a big variety of ways to meet. 58 meeting rooms in different sizes. We can host meetings with up to 150 participants!

In Hubhult we work, meet, act, grow and create ? together!

As a Hospitality Manager you will lead and manage a team of greeters in the startbox which is one of the key functions in Hubhult. The startbox is a part of Hubhult Support, supporting all the daily business activities including facility management and office support, safety & security, communication, IKEA world of working and Hubhult café. You are a part of Hubhult Support management team and report to the office manager.

You have a strong people and business focused leadership and you drive a customer focused culture.
You will ensure a positive and inspiring welcome to all co-workers and visitors in Hubhult.
You will encourage and inspire to creative and productive ways to meet in an activity based work place.
You will coordinate and develop the meeting- and event experience in Hubhult.
You will also see to that appropriate processes, routines and tools are developed and implemented.
You drive and develop the on-boarding process for new organizations and co-workers together with dedicated stakeholders.
You will establish processes and routines for the many study visits and guided tours. Actively build and maintain relations with relevant IKEA functions and external parties. You are a good representative for the IKEA brand.


Is this the next challenge for you?
To be successful in this role you have

-Several years of experience from leading teams
-A clear way of communicating
-Good negotiation and influencing skills
-Excellent social skills with a high level of accessibility
-Ability to drive actions and make things happen with flexibility, speed and simplicity
-Ability to coordinate, prioritize and delegate in a distinct way
-Ability to improvise and make quick decisions
-Ability to see the big picture, helicopter view
-Build long lasting relations and networks
-Interest in trends
-Fluent English, spoken and written

You have experience from

-Hospitality/Service management
-Organizing and coordinating large meetings, conferences
-Event coordination
-Customer relations processes, tool and working methods
-Cost and budget management

For us at IKEA, the most important thing is that you share our values. Values like leadership by example and that you are constantly being on the way with a cost-conscious mind set. That you dare to be different.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world?s leader at life at home, you have exceptional opportunities to grow and develop together with us.