Hovmästare

Verksamhetsbeskrivning
Silversea cruises, world leader in luxury cruising operating four vessels on world wide itineraries is currently recruiting for the following positions:

Arbetsuppgifter

This position contributes to the Company's Mission, values, and strategic priorities by implementing the principles of Aggressive Hospitality in the following areas:

.Efficient, courteous and technically excellent food and beverage service.
.Positive food and beverage area ambiance.
.Training, coaching, and retaining qualified staff.
.Leading staff to superior levels of performance.
.Safe professional and personal practices
.Effective business processes.

In carrying out these responsibilities, the headwaiter undertakes duties in the four areas of the professional performance score card:
. Guest Experience
. Safety
. Silver C's Leadership
. Business Processes

The corresponding duties in each of these performance areas are detailed below. Theses duties are undertaken within company policies, standards, and operating manuals, regulatory mandates.

1. Ensures efficient, courteous and technically excellent food and beverage services
2. Provide on-floor co-ordination of the guest experience in food and beverage areas.
3. Handle "special orders". .
4. Use Silver Service methods and standards to handle guest requests, inquires, and complaints.
5. Regularly monitors customer satisfaction and takes personal responsibility to ensure it
6. Proactively demonstrates sincerity and hospitality in all guest interactions
7. Follows through on customer inquiries, requests and complaints
8. Corrects problems promptly.
9. Induct, train, coach, and lead crew to consistently superior levels of performance.
10. Determine and communicate standards of performance to employees
11. Fully implements the Performance Interview system and complies with the certification process
12. Complies fully with company procedures for talent management including the policies for promotion and transfer
13. Strives to create and maintain a positive work environment
14. Models excellent leadership behavior
15. Fosters teamwork and partnering within all departments on board
16. Complete Silver Service CD-room training.
17. Complete Silver C's training.
18. Incorporate the five points of Silver C's into daily contributions:
.Commitment : Mission, values, people development, continuous improvement.
.Character : Integrity, Attitude
.Competence : Technical, decision making.
.Conduct : Modeling, resolving conflict, personal discipline.
.Communication: Informing, listening, and engaging.

Financial

19. Control the cost of china, silver, glass, and consumable items
20. Prepare cost productive requisitions for sundries and consumables according to activity projections.
21. Prepare cost productive staff scheduling and overtime.


Processes and Procedures

22. Maintain equitable IPM schedule.
23. Follow company product and service standards and procedures.
24. Provide on-floor coordination of crew luggage and light luggage duties on turnaround days.
25. Assist with pre-service staff meeting.
26. Perform all other duties as requested by managers

Cleaning and Maintenance

27. Adheres to USPH and company cleaning and maintenance standards.

Safety
28. Carry out assigned roles for crew and passenger safety drills.
29. Comply with the Company's safety and pollution prevention regulations and operating procedures.