HQ Customer Excellence Support Manager

The Supply Chain Planning & Logistics at Seco Tools HQ in Fagersta is in on an exciting transformation journey, and we’re right now looking for a Head Quarter Customer Excellence Support Manager to join us in bringing our function into the future. We offer you a world of opportunities and welcome you to a role with global networks, competent and passionate colleagues and a flexible setting under constant development.
Sounds interesting? Keep reading and we’ll tell you more, it’s an exciting setting to be part of – to say the least!

What you’ll do
As HQ Customer Excellence Support Manager, you lead and inspire the team that’s supporting and educating our Sales Units towards world-class customer interaction. Your team acts as regional partners worldwide and creates future capabilities through system and process ownership. As responsive support is needed 24 hours a day during work weeks, the part of the team working with support are spread out over Sweden, Asia, and Americas to capture all time zones.
Included in your responsibility is to:


Ensure fulfillment of orders, including entry, administration and follow up.
Ensure an effective order flow through systems and processes in accordance with our customer service standards.
Prepare and maintain analyses and schedules, to effectively establish and manage an order backlog.
Build a strong global network to ensure great customer experience worldwide.

The preferred job location is Fagersta, as that’s where your team are based. Some travel is a natural part of your job.
Who you are
We’re looking for someone with a degree within a relevant field, such as Business Management or Customer Service Operations, and a few years’ experience of leading and managing diverse teams. You’re a skilled Office 365 user, and it’s a plus if you also have knowledge of ERP systems. Since we act on a global stage, you need fluent skills in English, while Swedish skills are beneficial.
To be part of our Seco family, we believe that you genuinely enjoy taking the lead, and you use your inspiring communication skills to leave a positive impact – creating strong relationships with people around you. You’re an analytical thinker who easily comprehends details, and your curiosity and drive allow you to see possibilities and motivate change with an open mind – making you a valuable asset for your coworkers and our business as a whole!
Our Seco culture
Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form a solid foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further.
Application
Send your application no later than March 3, 2022. Read more about us and apply at www.secotools.com (Job ID: R0037631).
As we aim for an open and fair recruitment process, we utilize assessment tools to safeguard objectivity. Shortly after the last application date, you’ll therefore be asked to take a personality and logic ability test.

Contact information
For further information about this position, please contact the recruiting manager:
Erik Fredriksson, Director of Supply Chain Planning and Logistics, +46 (0)70 249 49 20
Union contacts
Monica Andersson, Unionen, +46 (0)223-403 23
Kinga Liljedahl, Akademikerföreningen, +46(0)223 407 68
Benny Christiansen, Ledarna, +46 (0)223- 405 76
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Magnus Pålsson
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