HR/IT Support Analyst

Sandvik is performing a global change program with the aim of changing, developing and improving the way we work with HR.As part of the new way of working with HR at Sandvik, a model for supporting the organization within established process areas has been developed and implemented.The model consists of three tiers: Tier 1 (Sandvik HR Service Centers, HRSC), Tier 2 (Sandvik Group HR Services, SGHRS) and Tier 3 (Sandvik IT Services and SGHRS).Due to the increased support needs resulting from this change, we are now looking for one additional HR/IT Support Analyst to strengthen support for Tier 2.Key performance areas As an HR/IT Support Analyst you will: -Support the Sandvik HR organization within the established process areas (Workforce Administration, Reward & Recognition, Competence Development & Performance Management and Resourcing) by analyzing and expediting issues raised by the HRSC -Work closely with Tier 1 and Tier 3 to identify and help develop areas of improvement in the support model -Collaborate with both technical and functional resources Your profile You have experience from the areas of customer support, HR and HR related systems.Experience of working with Customer Relationship Management systems is an advantage.As a person you are a self-starter who is willing to learn and you work well with others, as well as independently.You are delivery-focused and customer-oriented in a high tempo work environment.Attention to details and analytical abilities are also important skills for succeeding in this role.You will be working in a global environment, and, therefore, communication skills in English, both spoken and written, are required.Recruiter Irene Sveen Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.In 2009 the Group had about 44,000 employees and representation in 130 countries, with annual sales of nearly SEK 72,000 M.