Icelandic-speaking Customer Care Representative

The Place är ett rekryteringsföretag och en Worklife Partner, en plats för våra kunder och kandidater att växa på för att stärka sin affär och karriär. Vi är verksamma inom kompetensområdena Ekonomi, Administration, HR, Logistik, IT och Kommunikation och brinner för att matcha rätt kompetens med rätt företag och att skapa ett positivt arbetsliv för såväl kunder som medarbetare.

We have gotten the grand honor to find a new Icelandic-speaking Customer Care Representative for EasyPark. The job is full time (8:00-17:00) and will start as soon as possible. This is initially a consultancy assignment for six months where you are employed as a consultant through The Place and after 6 months, the intention is that 
you´ll be employed by Easypark.

Who we think you are:

Of course, you speak and write fluently in Icelandic, but it is also important that you are someone who goes out of their way to provide a professional Customer Experience. You always put the customer first! It´s important that you enjoy working in a flexible and high-paced environment. We also believe that you´re social and nice to those around you. In short: you are a team player! You would describe yourself as curious and thorough, and you are eager to challenge yourself, step out of your comfort zone and try out new things to develop and grow. You can reflect over things you do well and things you find challenging and that you would like to improve. Feedback is something you welcome, and humbleness is a keyword.

Tasks:

As a Customer Service Representative, the main tasks are as follows:

• Support EasyParks B2C and B2B customers through the channels that are applied in the best way possible such as phone, E-mail, and social media
• Actively work with onboarding of customers, customer loyalty and winback
• Administrative tasks including documentation, data maintenance and various projects to support development of the EasyPark service

Your background:

To fit in and succeed in the role as a Customer Care Representative we see that you:

• Have previously showed eagerness to provide excellent service and help customers
• Are motivated by working towards goals together with your colleagues
• Have excellent communication skills in Icelandic
• Thorough knowledge of English
• Other language skills are meritorious

A word from our customer:

"At EasyPark, we love cities. We love them for work, for play and everything in between. That is why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate, and plan parking."
EasyPark expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals of the company. EasyPark is a driven team with big goals, so we seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enriching journey.

EasyPark offers a unique opportunity to be part of a fast growing, fast-paced tech-driven company categorized by entrepreneurship, innovation, and high ambitions. Sounds interesting? Apply now!

Start: Immediately Location: Stockholm Working hours: Full time 100%, 8:00-17:00

The Place – Where happy work happens

Does it sound like the perfect job for you? Great! If you get this job, you will also be a part of The Place! As a coworker at The Place you´ll be offered a competence network, mentorship and safe conditions. The Place is your Worklife Partner, and we´re interested in following and developing your worklife over time.

 

Nyckelord: Isländska, Isländsk, Icelandic, customer service, kundservice, kund support,