Impact Relations & Quality Assurance

Milkywire is a new digital platform for impact. We are working to bridge the gap between trusted locally rooted environmental organizations who are working to save our planet, and individuals and companies who care about our world and want real change to protect and restore our planet. We believe the solution lies in digital tools and infrastructure that make charity smarter, more efficient and more engaging.
Milkywire is currently hiring for the role of Impact Relations and Quality Assurance. The position focuses on two core components: maintaining relations with the impacters and organizations on the Milkywire platform as well as proactively working with quality assurance regarding our impact products and tools. The role is expected to proactively drive these two areas within Milkywire.


The responsibilities
Impact relations responsibilities include but are not limited to;
Be the voice of the organizations (Impacters) we support internally at Milkywire. Make sure their needs, wishes, ideas and issues are highlighted – through you – to relevant stakeholders within Milkywire
Coordinate and manage the onboarding of new impacters to the platform together with relevant team members
Keep continuous contact with the impacters and together with relevant teams provide support, answers to questions, send reminders on reports and set up meetings and interviews with impacters
Conduct surveys towards organizations, analyze, summarize the results and present them to the Milkywire team and add to KPI’s
Manage and develop both our external FAQ on our webpage as well as our internal FAQ page in Impacter Tools



Quality assurance responsibilities for Impact Tools include but are not limited to:
In collaboration with other teams and team members identify issues and pain points, as well as potential needs in regard to impact tools and follow up on progress to manage these
Execute quality improvement testing and activities when new features, tools and processes are developed
Be a part of developing new formats, tools and ideas that can make impacters' use of the platform more smooth as well as enhance the giving experience through improved feedback and reporting
Communicate issues and errors to relevant team(s)
Work closely with product teams to improve existing products



Who you are
To carry out the above, we are looking for a person that has the following qualifications:
In-depth understanding and experience of working with technical products and services
An agile, digital first mindset and way of working
Love to work independently and proactively, driving work with minimal supervision
A sharp attention to detail
Service-minded, curious and determined to support the organizations on the platform, as well the tech team at Milkywire working to develop impact tools
Strong analytical and problem-solving skills
Meticulous and diligent
A great team player
Professional fluency in English



In addition we value if you;
Have education or experience within political science or similar to understand the needs and requirements for organizations on the Milkywire platform
Have a good understanding of the environment/climate sector



What we offer
We offer a unique opportunity to join fast-growing start-up dedicated to making a positive impact for our planet. At Milkywire, you will be tackling complex issues alongside exceptionally talented people from a diverse range of backgrounds. Besides this, you also get:
The opportunity to work flexible remote
Green benefit - all employees are given a monthly donation to a cause of their choosing
Collaborative environment where taking initiative is encouraged
Office located in central Stockholm



We look forward to hearing from you!