Implementation Engineer

Do you have a passion for technology paired with a drive to be customer-facing? Do you enjoy solving highly technical problems? Do you enjoy working in an environment where no day is the same as the previous one? Then the job as a WFM Implementation Engineer at Calabrio might the next challenge for you!
WHAT PROBLEMS WILL YOU BE SOLVING?
Calabrio Implementation Services is looking for a highly motivated Implementation Engineer who will help the company successfully deploy our Workforce Optimization (WFO) and Analytics Suite. In addition, you will support Calabrio partners as they deploy our (WFO) Suite. This position provides a wide variety of challenges requiring use of tools, software and technology to solve problems. Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers.
WHAT YOU'LL BE DOING
Deploy and configure WFM in Calabrio’s WFO Suite of products
Self-directed and able to work independently to meet deadlines
Knowledge of Microsoft SQL installation and configuration, as well as best practices
Knowledge of Microsoft Windows Server operating systems and Active Directory
Consult and validate solution designs
Provide remote and/or onsite support for software installations
Document field-discovered software defects for software development teams
Excellent verbal and written communication skills
Excellent organizational and time management skills
AWS knowledge a plus
VMWare knowledge a plus
Working together in a team, which includes you being a good teammate
Strong research and consultative skills
IP Telephony (Cisco and Avaya) troubleshooting

WHAT IS REQUIRED FOR YOU TO APPLY?
Experience from a Service Delivery organization (integration engineering, technical consultancy and implementation)
Ability to travel if required

It is considered as a plus if you:
Are familiar with WFM and Contact Center solutions
Have experience with Telecommunications technology
Have some programming experience
Have a degree within IT, networking, telecommunication or similar

A BIT ABOUT OUR CULTURE
Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Come together with us and build the best company in our space!
If you have any questions regarding the position, please contact Jakob Lunde, Talent Acquisition Specialist, at jakob.lunde@calabrio.com.