Implementation Lead - Gothenburg

Veritaz is a fast-growing IT-consultant firm. Our company is made up of insanely bright people from over 4 countries, and we are located in Sweden, UK, US and Pakistan. The voyage has been incredible this far, but it is only the beginning.
Assignment Description:
We are looking for an Implementation Lead who is experienced in working with ITSM tools in general and Service Now, Mobile Network Operations, IT Security operation.
Do you value openness, transparency, and empowerment? Our squad is high performing cross-functional team who are set with a mission to provide win-win exchanges for our customers.
What you'll do:
● Manage requirements from the internal customers and drive the implementation of solutions to new internal customers in cooperation with the supplier.
● Provide customer support until the implementation has been completed and the customer is transitioned to the Customer Support Team.
● Perform and lead the setup, configuration, and testing of customer instances to ensure proper functionality.
● Help in rolling out different feedback programs along the consumer journey (For example Customer Care feedback program) and lead the technical integration of data sources into the feedback platform.
● Report and escalate issues to the Project Manager or supervisor as needed and maintain a constant review of tasks and statuses.
Who you are:
● Have experience from Cloud based Call Center Solutions i.e., Five9 and understand IP Networks and of VOIP.
● Strong interpersonal skills and core values including a positive attitude, balance, creativity, determination, and teamwork.
● Excellent communication, teamwork skills, inter-personal and Organizational skills.
● Provide input and recommendations for improvements to internal processes to provide efficiency and effectiveness.
● Experience from working with ITSM tools in general and Service Now, Mobile Network Operations, IT Security operation.