Implementation Specialist

Configure, implement, and demonstrate Parent App CRM for new and current clients.
The implementation cycle includes requirements validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status.
The implementation specialist is also responsible for the development and delivery of training for both administrators and end-users. Document all customer interactions in Parent CRM, and provide excellent customer experiences.
Essential Duties and Responsibilities include the following. Other duties may be assigned as required.
Assist
in onboarding high-value clients to guarantee implementation, user
adoption & success of the account
Weekly
sync-up with clients on onboarding progress
Meet
with clients, who are in various stages of Parent App implementation, in
order to ensure all aspects of Parent App CRM are deployed to client’s
satisfaction and specifications.
Testing,
and providing final QA/QC before the client is ready to go live.
Work
with new and existing clients to provide in-depth training in the setup,
and use, of systems features and applications.
Provide client
support and technical issue resolution via E-Mail, phone, or on-site.
Identify, and correct/and or advise, on operational issues in Parent App
client systems.
Maintain open and
professional communications with all Parent App colleagues, partners,
clients and vendors to ensure maximum customer satisfaction and business
efficiency.