Importer Business Manager

Volvo Penta Service Market is responsible to develop the Service Market including P&A business by providing premium customer support to the business partners within Importer Business.


As Importer Business Manager you will be part of the Importer Market Service Market team and report to the Director Service Market Importer Business. The position is based in Gothenburg and involves frequent travelling where your focus will be to deliver extraordinary customer satisfaction generating increased service market sales results. The job includes P&A sales responsibility towards our importer markets.


A successful candidate will initiate and perform activities to maintain and grow market shares within the importer markets area.


Following activities are included in the Importer Business Manager role
Identify opportunities to increase customer satisfaction and parts & accessories sales
Coordinate overall management of Importer business, coordinate with colleagues in other segments regards to technical support & competence and engine sales
Responsible for Dealer Development plans
Monitor performance by following-up Direct accounts on KPIs and targets
Change management towards Importers in regards to new systems and processes
Secure continuous development of the Service market capability and the technical competence at our business partners together with the competence/training and technical support teams
Implement sales & marketing activities based on market knowledge (customers, products, potential sales)
Plan and perform regular VPC and VPS audits according to Dealer Operating Standards (DOS)
Monitor and improve dealer satisfaction to Volvo Penta
Prepare and process internal & external business reporting

Required Qualifications
You recognize the benefits of good cooperation, have an ability to build long lasting customer relationship, have a strong drive and an entrepreneurial personality.


To be successful in in the role as Importer Business Manager we want you to have the following knowledge/experience:
University degree or similar
Successful track record in sales
Ability to network and social skills
Competence in the logistic flow and parts pricing
Negotiating skills
Passion, knowledge and interest in engines and service market is an advantage
Great communication skills in Swedish and English, spoken and written

Personal qualities
If you are driven, have a passion and interest in engines, the service market and an eagerness to learn and work with your own development it is a great start. All our efforts strive to give our customers the best possible support and experience from the Volvo Penta products and team members.


If you feel that this is a good description of you as a person, we might be the perfect match.