In-House Customer Service Engineer

About Yaskawa Nordic

The company was founded in the 70's in Torsås and is today owned by the Japanese YASKAWA Electric Corporation, listed on the Tokyo Stock Exchange. Yaskawa is one of the world's leading manufacturers of industrial robots, electric and servomotors, with over 400,000 Yaskawa MOTOMAN robots installed worldwide.

Yaskawa Nordic has about 160 employees and offices in Torsås, Kalmar and Jönköping with a turnover of almost one billion Swedish kronor. The company is certified according to ISO 9001: 2015 and ISO 14001: 2015.

“The future is automated - and Yaskawa Nordic AB shapes the future with world-leading robot technology.

We have the best products and we have the most competent employees. We are all employees thanks to our competence and potential. We are all employees to perform. For us, achievement means that we go to work every day with commitment and presence. Trust in our products and our colleagues means that we can deliver world-leading automation solutions. ”

About the role

Our goal is to continue to improve the service and constantly further develop both Costumer Service and ourselves. We meet our customers in a fast and professional way and now need to strengthen our team, are you interested in working with us? Keep on reading!

Customer Service today consists of 7 people who, among other things, work with order process management, robot and robotic systems sales, spare parts sales, technical support, production planning, inter-departmental support and much more.

You are responsible for technically clarifying orders in our systems and following them further in the various steps of the process from order to invoicing. This is a coordinating role that involves a lot of cooperation everywhere. You act as a support for our distributors and group companies around the world and help to investigate and arrive at solutions in specific cases. You are also acting as “the spider in the web” for the internal departments and work closely with project management, marketing and production. The tasks also include working with quotation preparation and lead smaller projects internally.

At Yaskawa, you get to work in an innovation company at the forefront and with a job that involves broad contact areas, varied tasks and assignments that are in constant motion. A lot happens in our department and we all take a very big responsibility and commitment to continue to ensure the quality of Costumer Service. Welcome onboard!

Your profile

We are looking for you who make things happen. You are technically knowledgeable, and you will be described as a “broad section thinker”. Your attitude and ability to quickly take on tasks and new information of various kinds is crucial. Furthermore, it is important that you can listen in and relate to different people and situations. You have a service-oriented and humble approach and think that teamwork is the key to success. You got strong administrative skills and the willingness to engage in this area as well as the technical. With your high level of responsibility you take ownership of all tasks within this varying department.

You have a bachelor or master’s degree in engineering, preferably with a specialization in mechanical, electronic, mechatronic, industrial engineering or similar. You have previously worked in business systems and feel completely comfortable learning new skills and taking on a wide range of related tasks. You must also be able to communicate orally and in writing, primarily in English. It is an advantage if you also speak another language as we work to diversify our customer service department to be able to meet customers in an even better way.

If you have a high level of motivation and enjoy working with people with different cultures and backgrounds, we have an exciting, stimulating, and challenging workplace to offer.

Apply today!

If you fit into the above profile, do not hesitate to apply today!

Do not forget to motivate as detailed as possible why you are suitable for this position and to update your information in your CV. Please, make sure your application is in English.

Apply for the service by clicking on apply and register in our database, this to follow the guidelines that apply to GDPR. For questions regarding the service or the recruitment process, please contact the responsible recruitment team;

Emma Johansson and can be reached at emma.johansson@unikresurs.se or at 0739-73 93 65, Susanne Appelkvist and can be reached at susanne.appelkvist@unikresurs.se or at 0767-78 15 16

Unik Resurs - in swedish

Välkommen till Unik Resurs!

Din rekryterings- & utvecklingspartner i med- & motgång

Hos oss är du alltid välkommen att kontakta ansvarig rekryterare om du har frågor eller funderingar kring ett annonserat uppdrag.

Om inte detta uppdrag passar dig är du välkommen att kontakta oss så kanske vi kan hitta ditt drömjobb tillsammans. Vi känner regionen och vet var du kan göra bäst nytta med din profil.

Lycka till!