Incident Manager

We are looking for a Incident Manager to Onitio.

Incident Manager Responsibilities:

• Overseeing the incident management process and team members involved in resolving the incident.
• Responding to a reported service incident, identifying the cause, and initiating the incident management process.
• Prioritizing incidents according to their urgency and influence on the business.
• Collaborating with the incident management team to ensure that all protocols are diligently followed.
• Logging all incidents and their resolution to see if there are recurring malfunctions.
• Adjusting the incident management process as required to ensure its effectiveness.
• Communicating with senior management in case of major failure
• Capturing key logs and providing timely updates to respective stakeholder during MI.

Incident Manager Requirements:

• Bachelor's degree in information technology, engineering, or a related field.
• At least three years' experience working in IT service management, or a similar role.
• Strong knowledge of IT service management software including ITIL
• Experience working with IT systems
• Excellent IM skills and ability to collaborate with team members.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem solving, analytical, and time management skills
• Knowledge of SNOW tool

About Onitio

Onitio is a recently established IT group, which is the result of a merger between the InfoCare Group and the former Visma companies; Exso AS, Value Retail Consulting AS and EssCom AB. Onitio Group is owned by the Norwegian investment company, Aars.

Onitio is now a leader in the Nordics within the company's various business areas which aims to continue growing together with its partners and customers. As of August 2023, the company has more than 1,500 employees with an expected turnover of close to NOK 2 billion in 2023.

At Onitio, we are at the forefront of IT services, offering a wide spectrum of expertise:

Onitio Technology Services will deliver installation, support and maintenance of IT and tech equipment throughout the Nordic region.

Onitio Workforce Services and Consulting will deliver resources and comprehensive staffing solutions within IT, both through on-site resources and remote support.

Onitio Solutions will deliver solutions within retail and adjacent sectors. Consultant services with cutting-edge expertise within retail and IT will be provided through Value Retail Consulting.

Join us at Onitio as we set new standards for IT excellence in the Nordic region, forging a path toward a brighter technological future, together.