Incident Manager - Commercial Digital

For our automotive client we are searching for an Incident Manager.

The Commercial Digital Incident Manager is part of the Commercial Digital Market Support Team. The purpose of the CD Incident Manager is to support our online sales products, where we constantly are growing into more markets globally and improving the online sales on our already existing markets.

In this role you will:

Troubleshoot and solve incidents in relation to Commercial Digital.

Support Customer Care Agents with knowledge.

Take responsibility in the handover from projects and engineering teams to establish their support.

Have a support lead role for service/component engineering teams including operational stability and continuous improvements.

Monitor the incidents related to online sales and manage workload in their respective queues.

Your skills:

Bachelor’s Degree in Computer Science/Engineering or equivalent relevant experience

ServiceNow and experience with monitoring tools is an advantage

Familiar with troubleshooting

Fluent in English

As a person you are customer oriented and have a passion for stakeholder management. You are able to communicate and are highly responsive. Further, you are:

A team player.

Self-motivated, flexible and innovative.

Able to troubleshoot in a growing and changing environment.

Able to take responsibility for bigger investigations.