Incident Manager, Solna

Do you want to be part of a dynamic and rapidly changing environment at one of the Nordic region´s largest companies? If you work in IT Service Management and are interested in deveoping IT processes this is the job for you!

Join us

The Nordic Support department is responsible for enabling and ensuring the service management in Group function IT.

The unit contributes with designing processes, concepts and implementing them in the service management areas to ensure that the processes provide desired business result.

We offer you

- Work in a Nordic and dynamic environment
- Great development opportunities
- Hybrid workplace
- Great occupational pension terms
- Wellness allowance & access to the office´s gym and indoor swimming pool
- Employee benefits through PostNord´s own personnel foundation https://www.postnordplus.com/

Job duties


In the role as Incident Manager, you will be responsible for maintaining the standards, rules and policies for IT Incident management. The primary objective is to restore normal IT service operation as quickly as possible when an incident has occurred and minimize the adverse impact on business operations. The goal is to have a structured way of working that ensures that agile teams and vendors can easily solve incidents.

You will work with, among other things:

- Following up on Incidents
- Reporting progress of Incidents
- Handling deviations where Incidents are not on right track
- Ensuring that work is done on Incidents
- Handling escalations of Incidents where progress is not as expected
- Ensuring communication to User Community, Business and other stakeholders
- Following up on Incident trends

We are looking for you who have

- Education within relevant field.
- Experience of qualified work within Incident Management
- Competence in working with high paced and developing improvement processes
- Experience of working in an international and outsourced IT environment
- Service Management tools knowledge is a must (preferably Jira servce desk)
- ITIL foundation certification (v 3 or 4)
- Fluent in English

We make everyday life easier
PostNord is the leading supplier of communication and logistics solutions to, from, and within the Nordic region. We ensure the provision of a postal service to households and businesses in Sweden and Denmark. We aim to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region. We are accountable, brave and committed, effectively leading change regardless if we lead our self or others. We emphasize teamwork, sincerity and positive relationships in the workplace. We build on our success and learn from both colleagues and mistakes. People with different backgrounds work with us. You will therefore be part of a workplace with great diversity, which contributes to better results for the business. Visit us at www.postnord.com

Apply

We look forward to receive your application! If you have any questions or concerns, you are welcome to contact Shipra Sharma on phone number: +46724518979 or by email mailto:shipra.sharma@postnord.com

For union representatives, visit: https://www.postnord.com/sv/karriar/kontakt/facklig-kontakt

We are looking forward to hear from you!