Incident Managers

Start Date: ASAP

End Date: 6 months with the option to extend further

Option for Extension: Yes

Location: The candidates can work anywhere as long as they are available to work during CET hours.

About the team

We are looking for 4 consultants as incident managers within our IT Operations domain. You will be

working in our Live Operations team and for this request the candidates can work remote as long as they

can work on CET hours. On call hours will also be a given for this assignment.

What makes you qualified:

Thrive when taking ownership of and driving complex problems

Experience facilitating retrospective meetings and driving root cause analysis

Excellent written and verbal English communication skills

At home collaborating with others through Agile/Scrum

Experience with modern productivity tools including G-Suite, Slack, and Jira

Solid grasp of networking and cloud fundamentals

What you will be doing:

Coordinating and driving incidents of different severities.

Translate technical details into language that can be understood by our merchants and

consumers.

Hosting retrospective meetings to learn from incidents and prevent future occurrences.

Ensuring high quality reporting is achieved by the responsible teams.

Being a member of a geeky team and being proud of it.

Participating in an on-call duty rotation and occasionally working weekends and holidays in lieu of

weekdays

Kompetenskrav
Who you are:

Developer background

Good English

Post Mortem Facilitation