Incident & Problem Manager

Experis IT erbjuder kompetensförsörjning av chefer och specialister inom IT via konsultverksamhet, rekrytering och projektlösningar. Genom att kombinera vår branscherfarenhet med vår kunskap om människans potential får vi såväl individer som verksamheter att växa och utvecklas. Experis IT finns på ett 30-tal orter i Sverige och i mer än 50 länder världen över.

About the position

As an Incident & Problem Manager you are responsible within specific Services. Since the role is combined as both Incident and Problem Management your tasks will require proactive actions as well as cross functional. The focus should always be towards End user Satisfaction and End User Productivity.

The Incident & Problem Manager is furthermore in charge of strategically developing and establishing plans for Problem Management, since Problem Management should work as a living process at all times. In this position you will also analyze incident trends and make incident root cause analysis to be able to take further actions to eliminate root causes through Problem Management.

Job Qualifications and Competences

For the position as an Incident & Problem Manager we believe that you have a couple of years of experience of Problem Management tools and the framework; ITIL.

You are a person who is able to build good relations; you have therefor no problem getting people to cooperate towards the same goal. You are a natural leader who is driven by the ability of thinking Global. You are also able to adapt well towards changes and new demands. We also believe that you have great analytical and communication skills, with excellent skills in oral and written English.

Placering:
This assignment will be located in Sweden Helsingborg/Älmhult, but you will need to spend about 25% on Monthly basis in Wallau/ Germany.

Contact information

You apply for this position only with registered or attached resume at www.experis.se. If you have any questions regarding this position please don't hesitate to contact Hanna Iván at Experis IT, , 040-660 63 13. The selection will be ongoing so apply therefore as soon as possible!

Welcome with your application!