Incident Specialist to Kalmar

About us

Are you looking for a career with a company that both challenges and cares? Welcome to Tieto. We are committed to developing enterprises and society through information technology. We believe in openness, independent thinking and in giving our people the freedom to be their exceptional selves.

Tieto can offer our customers a unique understanding of and also have more than 30 years of experience within the Telecom Industry. We have around 5000 of our employees with telecom specific competence. We accompany our customers when systems are developed, integrated, platforms migrated, companies merged and new telecom services is launched.

The actual delivery team for this position is acting as a global team but mainly distributed and situated over Sweden. The team is active within both application maintenance and application development but also support and participate in system integrations and transformations. Our customer is within the Telecom industry and the applications are providing support and services to the customer within the OSS domain.

With us you will be responsible for

We are looking for an Incident Specialist, to be part of our Service Desk & Support Team. You will participate and support in Incident Management, Service Desk, Support Process and tasks. You will participate in solving incidents, problems, deliver support and have daily contact with our customer and end users.

Your key tasks will include service desk work and technical troubleshooting and/or user guidance that can be divided in two areas:

Application:
- Application incidents
- Application support
- User guidance

Administration:
- User administration
- Order handling
- Third party coordination
- Solving requests included in maintenance

We expect you to have

We expect you to have knowledge, interest and experience of Service Desk & Support process and tasks. In addition, we value technical skills, interest and experiences from Telecom or IT business. You communicate well in both Swedish and English.

Other areas that are good to know about are:
- MS Office
- SQL
- ARS
- ITIL

We prefer you to have relevant education and experience.

As a person you are

You are proactive and service-minded in your work. In addition, you are self-motivated and have the confidence to take on responsibility and learn new things. You highly value accountability in yourself and in others. This is important as we work as a team, often in challenging projects where each and everyone's effort is equally important.

We offer

We offer you the chance to make a difference. You will have opportunities to create new IT solutions, services and products that benefit not just your customers? businesses but all of society. Moreover, we offer you opportunities to learn and develop yourself. You will cooperate with colleagues in an international and evolving working environment.

For further information:
Did we get you inspired? We look forward to hearing from you! Send us your application through www.tieto.com/careers as soon as possible. For additional information please contact Jeanette Schwartz by email at jeanette.schwartz@tieto.com. We conduct background check on all final candidates.