Incident/Problem Manager for ITSM & Business uptime group at Scania

Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements.

What we offer

We offer an inspiring workplace, in a diverse team that is proud of our differences and that have great respect for the individual. With us, you have a great opportunity to shape your work and your future. We also offer you great career opportunities across TRATON Group.

In addition to an exciting career, we offer flexible working hours, hybrid workplace and other benefits such as a company car that you can privately lease, performance bonuses, a pension plan, lunch at reduced prices and much more. If you live in the Stockholm area, we also offer a direct bus between Stockholm and Södertälje with Scania Jobexpress. 

The organizational environment

The work environment at Scania’s IT department is international and our employees are representing many different nationalities and countries. The Department Digital Workplace aims to deliver digital workplace services to all internal customers, enabling Scania's colleagues globally to be creative, productive, and collaborative. 

The section Success Services is a part of the Digital Workplace department. It consists of four groups with about 40 persons in total. The group that you would be joining in - ITSM & Business uptime - has the purpose to secure uptime in all Scania's business crucial IT services.

ITSM Business Uptime consists of 9 co-workers today. The vision of the section is to make Scania productive by supporting the co-worker’s productivity into the digital future. With our service-minded and skilled team members our mission is to empower Scania co-workers to reach their full productivity by providing value adding services that align with current and future needs.

Your Responsibilities

As an Incident/Problem Manager you will lead and coordinate high priority incidents/problems affecting Scania’s business and critical systems within the agreed solution time. You will be the central hub assisting the support groups to allocate resources needed to investigate and solve the incident as well as keeping the information flow to stakeholders across the business.

Furthermore, you are expected to challenge existing ways of working being creative in how you test these ideas and add value to Scania in terms of IT Service Management. This role will be responsible to take part in process improvement activities as well.

Your Profile

You are a leader by nature with a passion, empathy and understanding for end users. Right mindset, positive attitude and ‘speed & flexibility’ are some distinctive traits in your character. Helping and supporting the business using our IT-services related issues should be something you find both inspiring and rewarding.

We believe you can take the lead when needed and have a passion to coordinate and lead incident- & problem management decisions that are affecting business, in a fast-paced environment. You bring enthusiasm, energy, have the skill to understand people's needs and give that little extra effort to support our customers. You are encouraged to support and lead people in a humble but decisive manner. As we work with highly business critical cases, it is important to understand the impact on the business and act accordingly. Furthermore, we believe you;


• 5 years of relevant work experience is minimum.
• Technical background and understanding or interest in technical industries is an advantage.
• Experience in IT Service Management processes and ITIL4 is credited but not essential.
• Hands-on technical or project management skillset is an advantage.
• Good presentation skills and public speaking comes naturally to you.
• Fluent English, both in speech and writing.  

Application

Kindly apply with CV and Cover Letter as soon as possible, but no later than 2nd of December 2022, since selection and interviews will be held throughout the application period. Note that a background check might be conducted for this position. You are required to work on-call duty 24/7 on a scheduled basis, normally every fifth week. For more information about the role please contact Ayon Chakraborty, Hiring Manager, +46855353114 or Anna Ekeroth, Talent Acquisition Consultant, +46739256682.


Scania is a part of Traton Group and one of the world´s leading manufacturers of trucks and buses for heavy transport applications. Scania is also leading provider of industrial and marine engines. Service-related products account for a growing proportion of the company´s operations, assuring Scania customers of cost-effective transport solutions and maximum uptime. Scania also offers financial services.
Scania’s IT organisation is an integrated part of the company providing products and services to all business units worldwide. Based on deep Scania business knowledge and internal relations we balance in-house core competences and service production with services externally sourced and governed by us. We are around 1500 people and the majority is located in Sodertalje.