Inside Sales Agent Nordics - Global Online Experience

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What’s in it for you?
We are looking for a truly passionate product and brand ambassador for Care by Volvo leasing model within our online business for the Nordic markets, to join our growing team based at Volvo Cars headquarters in Gothenburg. You will act as the first point of contact for B2C retail and B2B business customers. By providing excellent customer service and communication based upon each customer’s unique needs, you will help inspire new customers to choose Care by Volvo. In this role, you will report to the Head of Inside Sales Nordics.

What you’ll do
As an Inside Sales Agent, you will interact with customers to answer questions and queries regarding the Care by Volvo subscription and upsell/cross-sell products by outlining benefits of premium grades, packages, and options. You need to enjoy building connections with and helping customers!

In this role, you will respond to all inquiries via telephone, email, chat, video with the aim of converting a prospect into a Care by Volvo customer and build rapport with customers in a friendly and engaging manner. You process inquiries appropriately using our state-of-the-art Salesforce CRM system to enable future follow-up and convert leads to sales, while also acquiring new customers by following up leads generated from direct marketing campaigns by outbound calling.

You will also:
* Support marketing initiatives through maximizing the conversion of inbound leads
* Proactively contribute ideas and suggestions for improving our customer’s experience
* Work collaboratively with neighboring departments to ensure all sales-related customer requests can be handled effectively


Who are you?
You are a first-class communicator and since most of your time is spent interacting with our consumers, you need to have excellent verbal and written communication skills in Swedish and/or Norwegian and English, as well as being a great listener.

It may be that you currently are working at a car dealer but have been thinking about moving to a car manufacturer that is transforming the industry. You have excellent customer management skills, and are outgoing, friendly and professional, with a commitment to adhering to process and procedure. 

We also believe that your background and skills include:
* Minimum 2 years sales experience, ideally at least 1 year of inside sales work. Bonus if you also have automotive knowledge.
* Experience working for a premium brand, within a sales or customer-facing role.
* Experience from Salesforce and/or other CRM systems


To succeed in this role, we believe you thrive in a fast-paced, dynamic team with the ability to adapt, meet sales targets and manage deadlines. We believe you to be enthusiastic about new and emerging e-commerce technologies, coupling your passion for cars and customer-oriented focus to deliver a premium service.

Above all, what we’re looking for is someone who will embody Volvo’s values as a caring, customer-centric organization, and communicate with our customers in an enthusiastic and empathetic way that supports this.

Location
HQ, Gothenburg, Sweden

Contact & Application
Please apply via the link no later than September 30th, 2021. Applications and CVs will not be accepted via email. In this recruitment, we use qualifying questions and will therefore not require any cover letter. If you have any questions regarding the position you are welcome to contact hiring manager, Eric Heiman at eric.heiman@volvocars.com if you have questions regarding the recruitment process please contact Senior Recruiter Lisa Eldén at elden.lisa@volvocars.com.