Inside sales, Alfa Laval Nordic

Alfa Laval Nordic Service organization work in the aftermarket product & services for the Nordic Energy, & Food & Water industries. We are now looking for a candidate within inside sales having good technical skills combined with a commercial mindset.

Responsibilities

In the Inside Sales role, you will be responsible for selling Alfa Laval products and services within Nordic and providing direct support to customers, including complex quotations and advanced technical support (including sizing & selection). You will support our service market within our main product groups being heat exchangers, separators, and decanter centrifuges. On top of that Alfa Laval also have other products installed in the Nordic countries, which you will also come across.

Your main task will be to handle complex quotes and orders reflecting the customer needs. Furthermore, a key task is to provide direct support to customers during the quotation/order process. This also includes technical support for Alfa Laval Products and services in the Nordic market. Moving forward, this role will also include sales responsibility and accountability for some customers.

In addition, following are key tasks in this role:
* Follow up on quotes
* Follow up and incoming tasks from our external sales
* Follow up on customer repairs in our Service centers
* Create a network in the organization
* Create, follow up and close leads proactively
* Handling of our Chat Function on our Webpage
* Be an advanced user in our order and quote handling system
* Use our CRM Tool and other tools

As we have an ever-changing workday it is important that you can follow and support our Sales processes and able to take decisions based on those. It is also super important that you are active in active in building up new sales processes so that we work as efficient as possible in our daily interactions with colleagues and customers.

The mission is to create a high customer satisfaction by delivering service’s that is creating customer superior experiences in their dealings with Alfa Laval. This task shall be solved together with your colleagues, as being a team player is important when working for Alfa Laval.

Qualifications

To be successful in this position you need to be a technical oriented team player. You are accurate, structured, and have a flair for developing and maintaining relationships with customers and colleagues over the phone & virtual meetings.

You need to be sales focused and with the ability to have – and even like – handling more than one thing at a time. You act fast on customer requests and understand the importance to act correctly and get things done. You are resilient and maintain a positive attitude in the face of setbacks and obstacles. You are proactively, dare to take initiatives and calculated risks to exceed expectations and achieve business results.

A technical education and experience/knowledge of Alfa Laval products will be an advantage. You need to have a curiosity, and an eager to learn, and work proactive to find your own path and create a network inside the organization. You own a naturel desire and flair for solving technical challenges, either by yourself or in collaboration with workshops, or colleagues.

Good knowledge of Microsoft Office programs and the ability to learn and understand other business-related systems is an advantage.

You master Swedish and English, both spoken and written. Understanding of other Nordic languages especially Finnish will be an advantage.

Practicalities

Reporting to the Customer Service Manager, your working place will be in Tumba.

We offer you a challenging position in an international, open and friendly climate where we help each other to develop and create value for our customers. During your introductory period, you will be assigned a supervisor who will support in issues that arise. You will be part of a of very competent and friendly team that today consists of 6 colleagues, where 3 are based in Tumba and 3 in Denmark. The work climate at the company and in the group is supportive, developing and open. Alfa Laval's culture is based on respect for people, diversity and equal career opportunities are fundamental to our success. As we strive for diversity and gender equality, we are happy to see female and younger applicants.

For more information, please contact

Tina Liliendahl, Customer Service Manager, Service Division, +45 2844 8628
Cecilia Anetorn, Talent Acquisition Partner, +46 730 725 227

For Union Information Contact
Francisco Garcia, Akademikerna, +46 8 530 656 84
Bruno Smolic, Unionen, +46 8 530 652 17
 

Please submit your application by 4 May 2021 at the latest at our website //www.alfalaval.com/career/

Interviews will be conducted on a rolling basis, so please submit your application as soon as possible.