Inside Sales/Customer Service Associate to Kollmorgen

We are looking for you, who would like to work with customer service and order administration within inside sales in a global high-tech product company!

Who we are
Kollmorgen is a global company which develops motion control and Automated Guided Vehicle (AGV) systems and works with customers in many different industries all over the world.

Kollmorgen Automation AB is a part of Kollmorgen and we have our Swedish headquarter in Mölndal. The target is to provide world leading technology for the rapidly growing market of AGVs and Mobile Robots. The about 100 employees are working with product development, professional services, sales, marketing and finance.

About the position
As a Customer Service Administrator you will be a part of our global Commercial Team, consisting of about 15 persons working with sales, inside sales, customer service and marketing. Some of your colleagues will be working from Sweden and some will be located in China and North America.

As a Customer Service Administrator, your purpose is to:

- Handle inside sales activities to support the overall sales process
- Actively support global sales organization to reach sales targets
- Administrate orders and repair orders in Oracle
- Commercial contact to our Customers
- Sustain and improve customer service processes



In your daily work you will:

- Ensure efficient and swift order management, including registering sales orders, returns, validating content, following-up with customers and aligning with sales organization.
- Acquiring correct data for customer orders
- Answer commercial questions from customers
- Assist Inside Sales Manager, KAM's and global sales organization in the sales process
- Super User in order administration for Oracle


We are looking for you
who appreciate working in an environment where tight collaboration, continuous improvement, learning and curiosity is essential. You see yourself as a detail-oriented person who like to drive things yourself by taking initiative and have organizational skills.

You are a good listener and communicator to be able to meet our customers’ needs in the best way. You know how to prioritize your own work when handling a lot of orders at the same time. You are willing to develop a career within sales and marketing and have an interest/curiosity of working with innovating technologies, preferable from previous work experience.

Must have

- 3 years of work experience in order administration in an export company
- Bachelor’s degree in business administration or similar
- Experience of working with ERP-system, such as Oracle
- Experience of working with customer service and international customers
- Interest of working with innovating technologies
- Fluent in English, both written and verbal
- Knowledge in Excel and MS Office


Meritorious

- Experience in working with freight forwarding/transport, finance and/or marketing
- Experience in working within a similar industry
- Knowledge in Oracle ERP
- Fluent in Swedish
- Knowledge of other languages, such as Spanish, German, Chinese


A major emphasis will be put on your personal characteristics.

What we offer
Kollmorgen is characterized by an entrepreneurial spirit where you get the opportunity to carry out your ideas on your own, with the help of the company's experts.

We focus on engagement and personal development as essential tools for our success. We give you the opportunity to work in an open environment where ideas and thoughts are lifted freely among colleagues.


Additional information
Fulltime employment. Based in Mölndal, Sweden. We recruit based on our values and for us it is important that you continuously want do develop yourself together with us!

Selection takes place on an ongoing basis, so send your application as soon as possible. Welcome with your application!