Insurance Customer Service Agent with Nordic language

Location: Prague

This will be your future team:

You will become a part of a large group of interesting and open-minded people with diverse backgrounds and experience. The environment here is very cosmopolitan - your colleagues will be from all over the globe! Our Accenture world is full of changes and new things, so we are always ready to support our colleagues when needed - our open office space makes this communication much easier and efficient. We need to be able to adapt to unexpected situations, which can be a challenge. Yet, it is precisely this adaptability that gives us an opportunity to develop and makes our life here more exciting!

This will be your future role:

Insurance Customer Service Agent is responsible for managing the whole insurance customer service lifecycle - from the moment of the initial customer contact until final resolution. The role incorporates investigating the circumstances around the insurance transaction, making relevant decisions, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required but a plus. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Serving as first point of contact for the customer.
Handling and resolving customer transactions as per internal company procedures.
Investigating the details around customer transactions by identifying and requesting relevant information from various parties.

Making final decisions about resolution of customer transactions.
Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.
Gathering and storing loss data according to internal compliance regulations.
Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.

This is what you already have:

Excellent knowledge of Danish, Norwegian, Finnish, Swedish or Estonian and English language
Strong communication skills, both verbal and written.
Ability to work independently, organize and prioritize own tasks effectively.
Team-work capabilities - knowledge sharing, providing/seeking guidance and advice when needed.
General computer literacy - MS Office.
Work experience in customer service is preferred but not essential.
Fresh graduates are encouraged to apply.