Integration Leader - Remote Assistance - Volvo Cars Service Operations

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us
Service Operation is a function responsible for making life less complicated for our consumers when they need support, maintenance, or repair of their car. 
We provide efficient, desired and sustainable solutions and concepts for our service providers worldwide. Our products are designed to enable an effortless experience for both our consumers as well as our service providers. This responsibility goes all the way from creation of new solutions and products to secure implementation in the markets.
Service Operations need talented people on board. People with passion, energy, business sense and the drive to innovate and change the car usage experience. This may be an excellent opportunity for you to take on a new challenge! 
We are searching for you who can drive the integration as a leader between Service Operations strategic important areas – epics. This in close collaboration with responsible development teams and other stakeholder’s, through the different states towards aftermarket.
What you’ll do
You will drive the EPICS to enable Remote Assistance and provide technology and ability to remotely support consumers with vehicle related inquires. The function enables the possibility to connect and fault trace vehicles without the need of having them at the workshop.
You need to have passion to contribute to a great experience of effortless car usage and service experience. To fulfill this, you will take lead for strategic important areas for aftermarket e.g., within the field of Remote Assistance, retailer – workshop processes, form the epics and analyze it’s total cost and potential value in a business case.
Also, you will evaluate the progress and present your recommendations in different decision meetings.
Your recommendations are based on whether it’s valuable to pursue the epic further in context of overall company.
In this role you will support, define, and prioritize technical capabilities within Remote Assistance in order to add value to the aftermarket business.
Your responsibility will be to co-operate between internal stakeholder in order to understand the Remote Assistance progress. The agile ART’s ceremonies such as backlog refinement, PI planning are your way of working.

You and your skills
• Degree from university within requested areas or equivalent and experience from working in a global environment.
• Documented experience of Integration Lead and an Agile servant leadership mindset.
• Proven experience from the Remote Assistance initiatives from retailer – work shop processes and experience from developing business models.
• Experience from the aftermarket, automotive retail- and customer service are meritorious. 
• The common language for the company is English, why fluent English both written and spoken is required. 
On a personal level
You enjoy the complexity of developing large solutions involving multiple parts of the organization and you have a passion for how the problems can be solved in new and creative ways.
You have the ability to communicate across the company and builds trust with stakeholders in Commercial Operations but also in the Digital and R&D departments and you’re not afraid of being on stage.
You have high engagement, curios of new challenges and drive your area of responsible forward. You lead yourself and those around you forward in a positive and long-term sustainable way.
How to learn more and apply
If you have any questions about the position, you are welcome to contact Hiring Manager Marie Louise Kling at marie-louise.kling@volvocars.com.
For questions regarding the recruitment process, please contact Senior Recruiter, Pedram Yousefi at Pedram.yousefi@volvocars.com. 
Kindly register your application as soon as possible but not later than 20 October 2022. 
Please note due to GDPR, applications via email will not be accepted.