Interaction Designer

Are you someone who leaves no stone unturned when digging into customer problems to identify the best-in-class interaction design solution?

Working with cross-functional teams in a multicultural and highly consumer-centric environment keeps you on the edge of your seat? Then this is the right next step in your career!

About the role
The Interaction Designer is a key member of the Verisure Design Group, reporting to the UI Design Manager. The role will be based in our Malmö R&D centre with some European travel required. 

The position is fundamental to delivering world-class interaction design across the Verisure digital and physical product portfolio. You will be instrumental in evolving our customer touchpoints, as technology, behaviours and design patterns evolve and change.

As an Interaction Designer at Verisure you will be responsible for the creation, development, refinement, and documentation of innovative and compelling interaction design solutions that are in line with the design objectives and goals of Verisure. This position will also work on both tactical projects and programs as well as more strategic and explorative workstreams.

Main Responsibilities 
Main responsibilities will include supporting the business in all aspects of Interaction Design.  Key tasks include but are not limited to:  
* Contributing to the shaping of new product & service experiences from early concept explorations to detailed design solutions across our digital portfolio including Web, App and Proprietary interfaces. 
* Define the overall experience structure of new interaction products including user flows, wireframes and specification documents.
* Expertly envision and communicate concepts and ideas using appropriate design tools that illustrate all touch points across the customer experience journey from purchase and installation to daily use and maintenance.
* Work closely with product managers and engineers to balance technical and business requirements of the product & service being designed.
* Identify and drive continuous refinement of existing products and services to improve the overall user experience. Identify and use metrics to guide and structure this process.
* Work with stakeholders and other team members to bring designs to life, balancing user needs, business requirements and technical constraints.
* Have an understanding of modern project management methodologies (e.g. agile, lean UX)
* Support the greater Global Design Team and UI Design Manager throughout a range of internal initiatives such as; contribute to and own a bigger design, document existing and new solutions, explore new skills, tools, ways of working and practices under the direction of your immediate supervisor.
* Hand over and present a design and then support the IT organization during development and validate the implementation throughout the process.

About the candidate profile – what you bring
We are looking for an Interaction Designer who is driven by curiosity and able to apply an analytical mindset to identify root causes of issues and deliver outstanding design concepts.

You are a design campion who stands up for customers and makes sure their voice is heard and understood throughout the process.

You have a positive attitude and the ability to thrive in a multidisciplinary and multi-site environment where the creation of collaborative relationships with stakeholders and peers is paramount.

You possess a strong desire for growth and development of interaction design skills combined with the continuous research of new knowledge and experiences.

Qualifications
* 2+ years of experience working with strategic design/innovation, UX/concept design, service design, user centric design - with a focus on interaction design.
* A University degree (preferably BA or BS degree) in an appropriate design discipline such as Interaction Design, Human Computer Interaction, or any other related design field.
* Documented experience of software design solutions that have been released to the market
* Familiar working with Design Systems.
* Preferably knowledge within the domain and importance of Accessibility.
* Experience of hands-on working with software engineers and developers to turn design concepts into production products that are released to the market.
* Proven track record of utilizing research insights to inform design decisions and directions.
* Fluent in English, both written and spoken is essential.

The application must include an up-to-date CV that exemplifies digital content & visual design projects/initiatives delivered (we highly appreciate samples of your previous work) and a cover letter containing your personal statement.

About Verisure
We are a global leading provider of professionally monitored security solutions. We are an international company with a start-up mindset, fast, agile and lean, high performance and value-driven. We protect more than four million customers in 16 countries and growing.

Our business model integrates product development, design and sales with installation, outstanding service and a 24/7 professional monitoring solution. We protect people from intrusion, fire and flood - and we save lives. We believe that we make a difference every day. To do that, we need committed and engaged employees. Our people are accountable for delivering world-class service and they are passionate about making the world a safer and more secure place. We are building a high-performance organization through investing in our people, we offer a great opportunity to personal development with an environment characterized by humbleness and knowledge sharing.

Our Global R&D team works on a diverse range of products and technology including intelligent camera systems, battery sipping security sensors, advanced access control solutions, bespoke user interface devices and the Verisure Central Unit which acts as the “brain” of the system enabling ...