Internal Communication Specialist H&M Customer Activation & Marketing

Do you want to join H&M on a journey, changing the way we define a seamless customer experience? If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth. Then join us and take part in changing the way we work with omni.
In line with our Rewind and Fast forward strategy, H&M is on a journey to again become a truly customer focused company. The goal is to create clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organisation. We´re putting our passion for the customer at center, upgrading the customer experience and taking it to the next level. We´re changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate our omni customer experience and put omni at the core of our business
Customer Activation & Marketing, a new unit within H&M Region North focusing on driving omni sales performance by activating the customer in all sales and media channels is a key part in establishing our future organisation. As an Internal Communication Specialist within Customer Activation & Marketing you will be right at the center of this shift towards a truly customer focused
Job Description
On this journey we´re all working together to create the best omni customer offer for our customers and as an Internal Communication Specialist you will be a key player in making this happen. Together with the rest of the Customer Activation team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
Key responsibilities include:
Strategic and operational responsibility to lead and execute internal communications projects across a Regional team.
Act as an advisor and offer support to other functions and sales markets in internal communications related topics, including change and crisis communications.
Lead the production of material for communication activities and execution; create communications material including but not limited to presentations, images and films
Close collaboration with internal communication team at H&M Group, Press officers and leaders in the organisation.
Responsible for the budget assigned for each project, evaluation and follow up
As part of the Regional Communications department, contribute to the overall goals of the team and department



Qualifications
Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organisation for the future. This is an opportunity for openminded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.
Besides being an H&M person, we are looking for candidates that can show:
Preferably a formal education within Communication, Marketing or similar
You have at least 3 years of experience in communications. Meriting if within the Sales Market countries and with a focus on internal communications
You have excellent communication skills, including fluent written and English. Knowledge in other languages is meriting
You have a proven track record of creating results within Internal Communications through locally adapted plans and strategies. With your experience within the industry and insight driven mind set you find innovative ways to engage our colleagues throughout the business
You have strong commercial focus and are insight and data driven, with proven ability to drive results and work towards goals
You know how to create results by leading others with an ambitious and pragmatic approach
It is meriting if you can demonstrate competence within digital/tech and/or omni ways of working



Additional information
If you want to join our exciting journey and a fantastic team, please upload your cover letter and CV (English) as soon as possible but at the latest 11 of April 2021. Due to GDPR, we only accept applications through our career page. Do not wait too long with your application as interviews are held continuously.
This is a fulltime position with placement in Stockholm. Start date after agreement
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.