Internal IT Specialist

Once Upon is growing and we’ve now come to a point where we want to find the perfect person to take ownership of our internal IT. This role ranges from handling standard IT support to managing and developing our routines for IT security. Since this is a new position at Once Upon you’ll have the opportunity to influence our IT strategies and processes as well as the role in itself.

We offer a flexible, open and innovative work environment. You will be surrounded by many other tech-savvy colleagues – though some of us bring, well, more of other qualities to the table. What we’re trying to say is that we’re looking for someone with great technical interest as well as excellent communication and people skills, who can help us with IT related questions no matter our technical skill level.

About the role

This role will be part of our area for internal support, today consisting of the Finance team and the People & Culture team. You will also work closely with our CTO and have several touching points with some of our Developers.

Some of the things you’ll do:

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Create and maintain IT policies, strategies, structures and processes. Communicate these internally.

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Provide technical support to end-users within Once Upon.

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Manage IT related questions on site in Skellefteå, e.g. procurement and maintenance of technical devices, explore new solutions for the hybrid workplace etc. Remotely support other sites.

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Manage and develop (perhaps automize) the pre- and onboarding routine of new colleagues in regards of hard- and software, licenses etc.

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Administer our Apple devices in JamfPro and manage the Once Upon staff in Google Workspace.

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Handle IT security on an operational level. Be involved in strategic decisions regarding IT security.

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Develop routines and educate our team members in IT security.

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Participate in, or lead, procurement processes of new IT services.

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Overall responsibility for all software services used as internal work tools. Support team leaders who are responsible for the specific needs of each team.

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Collect requirements in order to apply the best support within IT


Your background

To qualify for this role you will need extensive and documented knowledge of information technologies and systems. You have previous experience in giving support in qualified IT matters, and both an interest and experience in handling IT security. Furthermore, you have knowledge in Mac and Google Workspace. Preferably, you come from a background in a similar role.

Who you are

We are looking for a collaborative colleague who really enjoys partnering across teams and departments. An ability to coordinate at multiple levels as well as great communication skills are talents that will serve you (and us) very well in this role.

You are a self starter and problem solver who sees possibilities where others see obstacles. If you are also an innovative thinker and open minded about trying new ideas, you will like working at Once Upon!

Working at Once Upon

Our app was created to help people save their favorite moments in an easy and fun way, a little at a time, making everyone’s memories shine. And that’s how we want our workplace to be too – life (and work) at Once Upon should definitely be filled with happiness. Because happiness is the key to success, not the other way around. Right?

We strive for a safe, caring environment that gives everyone space to be their whole self, all the time. If you feel free and have fun at your job, it is easier to feel passion and responsibility for what you do. We always dare to do what we believe in – failing at something is not the opposite of succeeding in the long run. And we always strive to make things better, for our Once Uponers, for our planet and for each other.

Through innovation, co-creation, transparency and our collective knowledge as a team we always aim to bring value to our Once Uponers. And that collective brain grows with every new colleague that we welcome to the team, enriching us with new perspectives, experiences and views on life. If you’re looking for a little more happiness in your life and feel like working at Once Upon would be fun, well, that new colleague might just be you!

To add some more information about our workplace at Once Upon we use services such as Github, Jira, Dropbox, Miro, 1password, Alexis HR, Sketch and Adobe Creative Suite.

Location

Our headquarters are located in Skellefteå, in the North of Sweden. We also have colleagues working from our offices in Piteå, Örnsköldsvik and Stockholm, but for the role as IT Specialist we see great value in finding our candidate for employment at our office in Skellefteå.

Let´s connect

Are you the perfect fit? Then we can't wait to hear from you! Please help us get to know you by submitting your resume or LinkedIn-profile on our website. Applications in Swedish or English work equally fine!

If you have any questions about the job or work at Once Upon, don’t hesitate to contact Talent Partner Linnéa Engman linnea.engman@onceupon.se. We will receive applications until June 5th.


At Once Upon you have the chance to be part of something that truly makes people happy. We want to help people save their favourite moments in an easy and fun way, a little at a time, making everyone’s memories shine. Today, there are just over 40 of us working at Once Upon. The app is translated into 12 languages, has been downloaded 2.8 million times, with books delivered to over 109 countries, and we’re still growing!

To be the best we can possibly be, we need all kinds of people that are able to look at things from all kinds of perspectives. That’s why we need you, with your unique background, experiences and view on life. Want to be part of our story? Get in touch!